Warranty Policy

Limited Warranty - PCs(Laptops)

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded PCs and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for PCs

Huawei provides warranty services for Huawei-branded PCs. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
Main product Built-in batteries 12 months
Main components
  • Mainboards
  • CPUs
  • Memories
  • Displays
  • Hard disks
  • Keyboards
12 months
Packaged accessories Charger adapters 6 months
Packaged accessories Charger adapters 6 months
Dock stations 3 months
Headphones 3 months
USB charging cables 3 months

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
  • Huawei customer Service Center will need to verify the invoice validity, before
warranty services can be provided
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials.
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Smartphones

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded smartphones and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Smartphone

Huawei provides warranty services for Huawei-branded smartphones. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
Main product (excluding batteries) - 24 months
Batteries Built-in/Removable batteries 24 months
Packaged accessories Charger adapters 6 months
Cables:
  • USB charging cables
  • Type-C to 3.5 mm converters
3 months
Wired earphones 3 months
Protective films Not covered by warranty
Eject pins Not covered by warranty

Click here to view the warranty period for your product

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Electronic Warranty Card
(E-warranty Card for short)
  • Template:
    The E-Warranty Card is the preferred warranty verification material.
  • To access your E-Warranty Card:
    • Support app: Open the app, and go to Me < Electronic Warranty Card.
    • Phone settings: Open Settings, and go to About phone > Warranty > Electronic Warranty Card
    • Official Website: Click here to find your E-warranty card.
    • E-Warranty Cards are only available for Huawei smartphones that were originally installed with EMUI 9.0 or a later version.
    • The date displayed on the E-Warranty Card is the start date of the warranty period. To access warranty services, simply show this card at a Huawei Customer Service Center .
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status, if you are unable to provide an E-Warranty card.
  • The Huawei customer Service Centerwill need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to a Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Tablets

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded tablets and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Tablets

Huawei provides warranty services for Huawei-branded tablets. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
Main product (excluding batteries) - 24 months
Batteries Built-in/Removable batteries 24 months
Packaged accessories Charger adapters 6 months
Cables:
  • USB charging cables
  • Type-C to 3.5 mm converters
3 months
Wired earphones 3 months
Protective films Not covered by warranty
Eject pins Not covered by warranty

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Electronic Warranty Card
(E-warranty Card for short)
  • Template:
    The E-Warranty Card is the preferred warranty verification material.
  • To access your E-Warranty Card:
    • Support app: Open the app, and go to Me < Electronic Warranty Card.
    • Phone settings: Open Settings, and go to About phone > Warranty > Electronic Warranty Card
    • Official Website: Click here to find your E-warranty card.
  • E-Warranty Cards are only available for Huawei smartphones that were originally installed with EMUI 9.0 or a later version.
  • The date displayed on the E-Warranty Card is the start date of the warranty period. To access warranty services, simply show this card at a Huawei Customer Service Center .
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status, if you are unable to provide an E-Warranty card.
  • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Desktop Computers and Monitors

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded desktop computers and monitors and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Desktop Computers and Monitors

Huawei provides warranty services for Huawei-branded desktop computers and monitors. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Product Warranty Period
Main product Monitors HUAWEI Display 23.8" 24 months
Packaged accessories Charger adapters
  • USB Type-C 135 W power adapter
  • Wall charger
24 months
Cables
  • Mini DP to DP cable
  • High Speed Type-C to Type-C data cable
  • USB Type-C to Type-A cable
  • DP 1.4 cable
  • 1.5 m HDMI cable
24 months
Supports - Not covered by warranty

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
  • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Wearables (Smart watch & band)

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded wearables and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Wearables

Huawei provides warranty services for Huawei-branded wearables. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
Main product - 24 months
Packaged accessories Charger adapters 6 months
Charging cradles 6 months
Cables 3 months
Wrist straps Not covered by warranty
Decorative parts Not covered by warranty
Screwdrivers Not covered by warranty
Buckles Not covered by warranty

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • Invoice (including paper invoice, E-invoice & invoice copy)
    • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
    • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Audio Products

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded audio products and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Audio Products

Huawei provides warranty services for Huawei-branded audio products. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Product Warranty Period
Main product Bluetooth earphone Freebuds series 24 months
Wired earphones - 24 months
Speaker Portable speaker 24 months
HUAWEI Sound X 24 months
Packaged accessories charging box - 24 months
USB charging cable - 3 months
Charging adapter - 6 months
Earphone tips - Not covered by warranty
Storage cases - Not covered by warranty
Cleaning cloths - Not covered by warranty

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
  • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Smart Home and Moble Broadband

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded smart home and mobile broadband products and packaged accessories that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Smart Home and Mobile Broadband

Huawei provides warranty services for Huawei-branded smart home and mobile broadband products. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
The host Home and
Broadband
24 months
HUAWEI Sound X 24 months
In-box accessory USB charging cable 3 Months

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
  • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.

Limited Warranty - Accessories for Independent Sales

1 Preface

Huawei Technologies Co., Ltd. or the relevant local affiliate listed at the following address: consumer.huawei.com ("HUAWEI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in the United Kingdom. The warranty policy is not intended to replace the laws governing the sale of consumer goods, nor the rights and privileges enjoyed by consumers against the original retail seller of the product. Therefore, it does not affect, change, or replace such rights.

1.1 Warranted Products

This warranty only applies to Huawei-branded accessories for independent sales that are purchased in the United Kingdom. If the product was purchased in a Member State of the European Union, Iceland, Norway, or Switzerland, the warranty of the country/region of purchase will apply. However, the warranty service may be delayed when accessed in a country/region other than the country/region of purchase.

1.2 Terms in This Document

Term Description
Accessory Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Main product Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product Product that incorporates all parts and accessories.

2 Warranty Service for Accessories for Independent Sales

Huawei provides warranty services for Huawei-branded accessories for independent sales. Customers can access warranty repair services for eligible products at any Huawei Customer Service Center in the United Kingdom.

2.1 Warranty Period

Category Sub-category Warranty Period
Charger
  • Wireless car charger
  • Wireless charger
  • Wireless charger stand
  • Wall charger
  • Watch GT charger
  • MateBook charger
12 months
Cable
  • USB charging cable
  • Type-C to 3.5 mm converter
  • Type-C to Type-C cable
12 months
Adapter
  • Type-C adapter
  • Multi-port adapter (MateDock)
  • 5 V/2 A Type-C adapter
12 months
Body fat scale HUAWEI Smart Scale 24 months
Smart glasses
  • HUAWEI X Gentle Monster
  • HUAWEI X Gentle Monster II
24 months
Stylus pen
  • HUAWEI M-Pen
  • HUAWEI M-Pen lite
24 months
Keyboard Detachable keyboard 24 months
Power bank
  • HUAWEI 12000 40W SuperCharge Power Bank
  • HUAWEI Power Bank 20000mAh (Max 18W)
12 months
Protective products
  • Flip cover/Wireless charging case/Snorkeling case/Card holder case
  • PU/Leather case
  • Protective film
Not covered by warranty
Backpack - Not covered by warranty

Click here to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type Description
Invoice (including paper invoice, E-invoice & invoice copy)
  • A paper invoice, E-invoice, or invoice copy can be used to verify the warranty status.
  • The Huawei customer Service Center will need to verify the invoice validity, before warranty services can be provided.
SN
  • The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials..
  • The warranty period will start 90 days after the date of manufacture indicated by the product SN.
  • To learn how to query your device SN, click here.
Receipt The receipt must clearly indicate the device, price and date of purchase.
  • The product warranty period will start from the date that the proof of warranty is issued.
  • Click here to find the warranty period for your product.

2.3 Warranty Policy

Services Description
In-warranty Repair
  • Within the warranty period, any Huawei Service Center in the United Kingdom can provide warranty-covered repair service for products with faulty performance, as stipulated by applicable laws and regulations.
  • Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
  • Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair
  • Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service:
    • Warranty period has expired
    • Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair.
  • Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
  • The warranty applies to the product as originally supplied. The warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

  • For warranty-covered replacement products, the new warranty period starts once the replacement product has been received.
  • Parts replaced outside of the warranty period are granted a limited 90-day warranty.
  • Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
  • Huawei Customer Service Center staff are qualified to explain the scope and principles of this limited warranty policy.

4 Repair Guide

  • Make sure to bring the main product and accessories, as well as the product's unaltered invoice.
  • Back up and delete your personal data before repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
  • If the product is determined not to be covered by the warranty, the Huawei customer Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
  • To find a nearby Huawei customer Service Center, click here.

5 Other Statements

  • The information in this warranty policy only applies to Huawei consumer devices sold in the United Kingdom.
  • Only product models released in the United Kingdom are eligible for the warranty services outlined in this document.
  • Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

  • Huawei Customer Service Hotline: +0800 088 6700, Monday to Friday, 9:00am – 9:00pm; Saturday and Sunday, 10:30am – 3:30pm (Except Bank Holidays) | English.
  • Huawei official website: https://consumer.huawei.com/uk/support/
  • To access warranty services, please bring your product and proof of warranty to an Huawei Customer Service Center. The list of Huawei Customer Service Center locations can be found here: https://consumer.huawei.com/uk/support/service-center/.