Return policy

Return policy


Once your products purchased on this website are delivered, you have 14 days to decide whether or not to keep them. This period starts after the day you received your products. You then have a further 14 days to send the products back after you submit your return request. This period starts after the day you submit your return request. Please note that you can return the Extended Warranty within 14 days of purchase only by contacting our customer service team through Live Chat or Email. Please visit detail.
If you are returning the product(s) from addresses in the United Kingdom (excluding Jersey, Guernsey and Isle of Man), you can obtain a pre-paid return label from us. You can choose the pick up (Monday to Friday, excluding Bank Holidays) or drop off service offered by our designated courier. If you don’t use the return label provided by us, you may need to bear the cost of returning the products.
The products must be returned in a good and undamaged condition. You will be responsible for any reduction in value of the product as a result of handling the goods more than is necessary to inspect them. To ensure that you will get the full refund, please also return all accessories.
For more detailed information, please also see our Terms of Sale.
You can also return your product to Huawei for exchange within 14 days of receipt. Please note: Your products can only be replaced with the same product.

You can cancel the Extended Warranty within 14 days of purchase only by contacting our customer service team through Live Chat or Email. Please visit for detail.

Defective products

If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. If the products your purchase are defective or turn out to be faulty, you can exercise your legal rights. If you wish to exercise your legal rights to reject products you must return them to us. We will pay the costs of postage or collection.

Please note: We also recommend you to use the original packaging when returning the products.

How to send the products back?

If you purchase your products with a Huawei account, you can use the following processes to submit your return request:

  • Login to your account;
  • Enter into “My Account”;
  • Select “Orders”;
  • Select the order you want to return/ replace;
  • Select “Return”;
  • Select return reasons and the package status;
  • Submit your return request;
  • A return label will be sent to you via email

If you purchased as a guest, please contact our customer service team through
For other ways to inform us about your decision to withdraw from your contract after 14 days, please see our Terms of Sales.

You may cancel an order that you purchased before it is packaged. If you do so, we will initiate your refund immediately after we receive your cancellation request.

If you would like to return your product after your receipt, we will refund you within 14 days of receiving the item back. We will issue the refund to the same payment method used for your order. Once we receive your products, a refund will be processed.

Please allow for additional time to receive your refund as processing times may vary depending on the payment method and bank.

Bundle return

From time to time, Huawei may offer bundled products or provide you with a gift if you purchase in our Huawei Online Store. These bundles and gifts are only provided under the condition that you keep the products. To receive your full refund, we recommend that you return the bundled products and gifts in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation or we may reduce your refund.

You are always welcome to contact Huawei Customer Service by ChatBot/ email when you return / replace your products. Huawei is always well prepared for the best service for you.

Nothing in this refund policy will affect your legal rights.

After clicking the link, you will enter a third-party website. Huawei is not responsible and has no control over this third party website.
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