FREQUENTLY ASKED QUESTIONS

  • How do I participate in this promotion?

  • How many times can I participate in this promotion?

  • My product is not listed as a qualifying product. Is it eligible for the promotion?

  • How do I prepare my proof of Purchase to upload during the claim process?

  • Why can’t I select my purchase date?

  • How do I upload my Proof of Purchase?

  • What payment details will I need to provide during the online claiming process?

  • I have just submitted a claim. What happens next?

  • I have submitted a claim but I haven’t received any further updates. What should I do?

  • I have received a missing information email. What does this mean and what do I have to provide?

  • How long will it take to receive my cashback reward?

  • I have a query regarding this promotion, who can help?