Purchase a new Huawei P30 Pro, P30, or P30 Lite New Edition from O2 or O2 business by 5^th August 2020 then wait 14 days from your date of purchase. When the wait period is over, submit a claim for your promotional gift between 17^th July and 19^th September 2020.

View our How It Works page for further details on this Promotion.

You can claim up to 5 times (once for each purchase of a qualifying Huawei P30 device), unless you are a Business Participant, in which case you can make up to 10 claims. 

Unfortunately, we can only offer a reward for purchases of a Huawei P30 Pro or P30 or P30 Lite New Edition made from O2 or O2 business during the promotional period.

Physical copy/in-store purchase:

If you have a scanner, you can simply scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can transfer this document to your computer by emailing it to yourself or via USB. If you are claiming on your tablet or phone, simply upload the image straight from your devices photo library.

Digital copy/online purchases:

Simply take a screenshot of your proof of purchase and save to your computer as a PDF or JPEG. You can save your proof of purchase as a JPEG by simply pasting your screenshot into Microsoft Paint and saving this to your computer as a JPEG.

Alternatively, you can print your proof of purchase then scan or photo as detailed above.

General requirements for documents uploaded:

When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate your claim.

Proof of purchases must be sent as a PDF document or JPEG image file and the maximum size of each document is 20Mb.

If you like, you can upload multiple documents; simply select the files you would like to upload and add them one at the time.

This is likely to be for one of the following reasons:

·   You have missed the claim window for this promotion

·   Your purchase date is outside the promotional period

·   You are too early to claim for this promotion

Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.

First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:

To upload the document(s), select Image of IMEI and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.

If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon). 

Your claim will be checked by one of our agents and we will email with an update as soon as we can.
You can also check the progress of your claim any time you like using the Form function on this website.

Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using the Form function on this website.

This means that your claim is missing some information and is currently on hold. It may be that we were unable find the necessary details on your the proof of purchase or that there was some issues with the information you entered on the claim form. For more details, please see your email.

Common reasons for this type of request:

·   Proof of purchase was not legible

·   Proof of purchase did not show the price paid, products purchased or the retailer you purchased from

·   Document uploaded was not an acceptable proof of purchase

·   Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)

·   IMEI number entered on your claim was invalid

We endeavour to dispatch your free Freebuds 3 Band or Band 4e and Mini Speaker within 30 days of your claim being validated.

If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send as quickly as we can. Please refer to the Terms and Conditions of the promotion for reward timeframes.

Check the email account you provided on your claim form for updates related to this promotion. As soon as your reward is out for delivery, we will notify you by email. Make sure you check your junk or spam email folder

You can also check the progress of your claim any time you like using the Form on this website.

If you have not received your tracking code, please contact our Team for assistance

We take the utmost care in ensuring all rewards are received as quickly and as carefully as possible for you to enjoy. However, if you find your reward is faulty upon delivery or develops a fault within 31 days of delivery, please contact our team and we will be happy to assist you with a replacement free of charge.
If your reward develops a technical fault after this timeframe, please contact the Huawei Warranty team. They can help you with having your reward repaired or replaced. Please visit the Huawei Warranty page for full details and contact information.

Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via telephone by calling 0333 015 1043 or email at info@huaweipromo.co.uk.