How do I download apps onto the HUAWEI Smart Phone?

1. You can transfer your Apps from the old device to the new one through HUAWEI Phone Clone;2. You can search your preferred Apps through HUAWEI Petal Search;3. If you have any question about the search, download, install, use or update of Apps on your HUAWEI Device, feel free to contact us through HUAWEI official website or MyHUAWEI app.

Which kind of support you can get by Petal Search?

Petal Search is a search widget/tool that can be used by HUAWEI device owners to find their favourite apps, content and news. Designed by HUAWEI and powered by our third-party search partners, Petal Search gives HUAWEI device users access and choice in the world of apps in a way they haven’t had before.This tool gives HUAWEI users more control over what and how they download onto their devices, and we are happy that we can bring this open access to our users.

HMS stands for HUAWEI Mobile Services and incorporates all your software needs on HUAWEI Smartphones, including the HUAWEI P50 Pro.

Where can I install apps on my HUAWEI Smart Phone?

You can install Apps through HUAWEI AppGallery. Petal Search can help you to get more Apps you want. If you have any question about the search, download, install, use or update of Apps for your HUAWEI Device, feel free to contact us through website or MyHUAWEI app.

Which Banking Apps can I use on the HUAWEI Smart Phone device?

The below banks are supported on the HUAWEI P50 Pro. Starling Bank, curve pay with your phone, Revolut.

Which kind of support you can get by Petal Search?

Petal Search is a search widget/tool that can be used by HUAWEI device owners to find their favorite apps, content and news. Designed by HUAWEI and powered by our third party search partners, Petal Search gives HUAWEI device users access and choice in the world of apps in a way they haven’t had before.This tool gives HUAWEI users more control over what and how they download onto their devices, and we are happy that we can bring this open access to our users.

Who can I contact to get a suitable eSIM for my HUAWEI WATCH 3/3 Pro?

You can get eSIMs from your mobile operator. Contact their customer service or use their online offers to get a suitable eSIM for your HUAWEI WATCH 3/3 Pro.

How to active the eSIM function on my HUAWEI WATCH 3/3 Pro?

Just scan the QR code with HUAWEI Health APP, then you can activate your eSIM with a few taps.But before you start, please ensure the following points have been completed.1) Your Watch and Phone are paired via the HUAWEI Health App. 2) HUAWEI Health App on the phone has camera permission allowed.3) The phone is connected to internet via Wi-Fi or Mobile Data.4) The battery level of the watch should be above 30%.5) The QR code provided by carrier.

Do I need a separate SIM card to use the cellular function of my HUAWEI WATCH 3/3 Pro?

No. To use the cellular function of your HUAWEI WATCH 3/3 Pro, you only need to activate your eSIM. A separate physical SIM card is not required.

Should the same phone number be used for the eSIM of the HUAWEI WATCH 3/3 Pro as for the SIM card in the smartphone?

Yes. We recommend using the same number for both the eSIM in your HUAWEI WATCH 3/3 Proand the SIM card in your smartphone.

Can I make calls with my HUAWEI WATCH 3/3 Pro?

Telephony via the HUAWEI WATCH 3/3 Pro is possible without any problems - either using an active Bluetooth connection to the smartphone or independently of the smartphone using an eSIM.

Is my HUAWEI WATCH 3/3 Pro also suitable for swimming in the ocean or in the pool?

The HUAWEI WATCH 3/3 Pro is water resistant to 5 ATM. This corresponds to a depth of up to 50 meters.

Can I set the screen of my HUAWEI WATCH 3/3 Pro to stay on permanently during sports?

No, the screen of your HUAWEI WATCH 3/3 Pro can remain on for a maximum of 20 minutes. This function cannot be deactivated.

Can the HUAWEI WATCH 3/3 Pro connect to smartphones from other manufacturers?

The HUAWEI WATCH 3/3 Pro can also be connected to third-party smartphones. Simply use the latest version of the HUAWEI Health app to connect or scan the QR code on the packaging.

How do I place an order with deposit?

1) You need to have an account on our website and log in to the account. Guests cannot use this feature.2) If deposit payment is available on a product, you will see a Pay Deposit option on the product page. Click Pay Deposit and pay the deposit.3) Pay the balance no later than the due date by going to My Orders, finding the order for which the deposit has been paid, click Pay Balance, and pay the balance.

By paying a deposit, you can reserve a product in advance of it coming into stock. Payment will be taken in 2 steps: first you pay the deposit; then you pay the balance no later than a due date. We may run promotions from time to time where you can also enjoy a discount when paying the balance.

If I change my mind, how can I get my deposit back?

1) If you have paid the deposit but not paid the balance, you can login into the website and go to My Account, click My Orders, find the order for which the deposit has been paid, and click Cancel Order. After the order is cancelled, the deposit you have paid will be fully refunded to you.2) If you have paid the final payment but the product is not shipped yet, you can login into the website and go to My Account, click My Orders, find the order for which the deposit has been paid, and click Cancel Order. After the order cancellation is approved by Huawei, the amount you have paid will be fully refunded to you.3) If you have already received the product, please refer to our Return Policy.

What is Super Device in HUAWEI PC?

• HUAWEI introduced Super Device in Huawei PCs for the first time, which truly breaks down the barriers between Windows PC and other devices. Thanks to the Super Device interface in the Control Centre, the connection between PCs, smartphones, tablets, monitors and smart screens is established by a simple drag-and-drop. HUAWEI has successively created a series of features such as cross-device interconnection, collaborative management, multi-screen collaboration and cross-device file management, maximizing super creativity. Meanwhile, the Pop-Up Pairing feature allows instant connection among PCs and other devices such as HUAWEI speakers, headphones and printers.

What are the HUAWEI’s PC products that support Super Device?

• The latest PC Manager version 12.0.2 is scheduled to roll out starting from the end of February 2022. With it, users of HUAWEI’s laptops and desktops will be able to experience Super Device function.For more information about the device models and timing of the upgrade, please stay tuned for future official HUAWEI announcements.

What are the features of a smart office?

· HUAWEI has successively created a series of features such as cross-device interconnection, collaborative management, multi-screen collaboration and cross-device file management, maximizing super creativity. Meanwhile, the Pop-Up Pairing feature allows instant connection among PCs and other devices such as HUAWEI headphones.

What smart office devices do I need？

• HUAWEI continues to grow its Smart Office family into different categories. By launching a series of Smart Office devices that caters for multiple scenarios, such as the HUAWEI MatePad tablet, the HUAWEI MateBook laptop, the HUAWEI MateStation desktop, the HUAWEI MateView monitor, as well as printers and smart peripherals, HUAWEI has brought a complete Smart Office to life.

What is the progress of HUAWEI Smart Office?

• To further enhance user experience, HUAWEI introduced a major innovation: Super Device, to enable cross-device collaboration; while another core capability of a Smart Office, ecosystem integration, is supported via the HUAWEI Mobile App Engine. Combined, Huawei helps consumers to harness boundless creation and seamless communication, thereby maximizing creativity and communication.• In the future, HUAWEI Smart Office will continue to bring updates and upgrades on its core capabilities – cross-device collaboration and ecosystem integration – bringing consumers a seamless AI life experience.

Where can we join in the discussion about HUAWEI Smart Office?

Please head on over to the HUAWEI Community and see our thread on HUAWEI Smart Office.

1.What is Black Friday?

Black Friday is a global shopping event held annually in late November, signaling the start of the holiday shopping season. Retailers offer major discounts, attracting consumers both in-store and online, eager to grab exclusive deals.Join Huawei 2024 Black Friday sale for exciting offers! From cutting-edge smartwatches and innovative tablets to high-performance PC, Huawei has a range of exclusive discounts just for you. Don't miss out!

2.What types of products are included in the Black Friday Sale by HUAWEI?

HUAWEI Black Friday 2024 features a wide range of products, including laptops, tablets, wearables, audio and accessories. Don't miss out on incredible deals across HUAWEI's most popular devices.

3.When does the Black Friday Offer campaign start and end?

The HUAWEI Black Friday starts on 20/11 and ends on 03/12. And the pre-heating of Black Friday start on 13/11 and ends on 19/11. Be sure to mark your calendar and don't miss out on these time limited offers.

4.What is the range of discounts available during HUAWEI Black Friday Deals campaign?

During the Black Friday 2024 HUAWEI discount would be up to 50% off on select devices and accessories. Some time limited offers may feature even deeper discounts, so be sure to check daily for the best deals. This is a great opportunity to save on popular models and tech products.

5.Do I need to create a HUAWEI account to shop Black Friday deals?

No, a HUAWEI account is not required to make purchases. However, creating an account may enhance your shopping experience with faster checkout and access to exclusive offers.

6.Are the Black Friday discounts available both online and in-store?

Yes, HUAWEI Black Friday offers are available both online and at participating retail stores. Shop wherever is most convenient for you.

7.What payment methods are accepted during the Black Friday sale?

During the Black Friday offers, Huawei accepts various payment methods, including major credit cards, debit cards, PayPal, and Huawei Pay. Please check the checkout page for specific options available in your region.

8.Is there a return policy for items purchased during Black Friday?

Yes, items purchased during the HUAWEI Black Friday sale are eligible for returns in accordance with our standard return policy. Please check the specific return terms for each product.

What types of products are included in the Black Friday Sale by HUAWEI?

The Black Friday Sale by HUAWEI is an annual event where we offer exclusive discounts and deals on a wide range of electronic products, including smartphones, laptops, tablets, smartwatches, headphones, and more.

When does the Black Friday Offer campaign start and end?

The Black Friday Offer campaign typically starts on 14th November and ends on 30th November. Be sure to mark your calendar and don't miss out on these limited-time offers.

What is the range of discounts available during HUAWEI Black Friday Deals campaign?

The discount range varies by product and may change throughout the sale. You can expect significant discounts, with some products being offered at up to 30off their regular prices.

1.When does the Christmas Offer campaign start and end?

Huawei Christmas Sale is now! HUAWEI Christmas campaign typically starts on 1 December 2023 and ends on 2 January 2024. We bring you non-stop offers for the Christmas and New Year

2.How can I use the Christmas discounts on HUAWEI products?

Ready to get your HUAWEI Christmas best offers? To apply the Christmas discounts, simply add your desired products to your cart and proceed to the checkout.

3.Can I stack multiple discounts in HUAWEI Christmas Deals?

Typically, our Christmas discounts cannot be stacked with other promotional offers or coupon codes. You can use the Christmas discount on eligible products as advertised, but additional discounts may not apply. Please check the product details for any specific exceptions

4.Are there special deals on different HUAWEI products during Christmas?

Yes, You can find out the best Christmas deals here. HUAWEI offers special deals on a variety of products during the Christmas campaign. You can find discounts on Huawei phones, smartwatches, tablets, laptops, earphones and more, making it a great opportunity to empty your gift list at reduced prices.

5.What is HUAWEI's return and exchange policy for Christmas purchases?

A: Huawei's return and exchange policy for Christmas purchases is as follows:If you've purchased a product during our Christmas sale and wish to return it, you can do so within 14 days of the purchase date.The product must be in its original condition, including packaging and all accessories, and should not show signs of wear or damage.To initiate a return or exchange, please contact our customer support team or visit one of our authorized retail stores for assistance.In the case of a defective product, we will offer a replacement or a refund, depending on your preference.If you've changed your mind about the purchase but the product is in a resalable condition, we can process a return, and you will receive a refund for the product price.In addition, regarding delivery and cashback:Delivery time for Christmas purchases may vary depending on your location and product availability. We aim to deliver your order as quickly as possible, [you will receive an estimated delivery time during the checkout process].For cashback offers during the Christmas sale, the time frame for receiving the cashback will also vary based on the specific promotion. [Please check the terms and conditions of the offer to know when you can expect to receive your cashback].Please note that specific return and exchange policies, delivery times, and cashback details may differ by product category and location, so be sure to review the terms and conditions related to your purchase for accurate information.

How do I download apps onto the HUAWEI Smart Phone?

1. You can transfer your Apps from the old device to the new one through HUAWEI Phone Clone;2. You can search your preferred Apps through HUAWEI Petal Search;3. If you have any question about the search, download, install, use or update of Apps on your HUAWEI Device, feel free to contact us through HUAWEI official website or MyHUAWEI app.

Which kind of support you can get by Petal Search?

Petal Search is a search widget/tool that can be used by HUAWEI device owners to find their favourite apps, content and news. Designed by HUAWEI and powered by our third-party search partners, Petal Search gives HUAWEI device users access and choice in the world of apps in a way they haven’t had before.This tool gives HUAWEI users more control over what and how they download onto their devices, and we are happy that we can bring this open access to our users.

HMS stands for HUAWEI Mobile Services and incorporates all your software needs on HUAWEI Smartphones, including the HUAWEI P50 Pro.

What to do if I cannot log in to some apps with my Google account?

Petal Search is a search widget/tool that can be used by HUAWEI device owners to find their favorite apps, content and news. Designed by HUAWEI and powered by our third party search partners, Petal Search gives Huawei device users access and choice in the world of apps in a way they haven’t had before.This tool gives HUAWEI users more control over what and how they download onto their devices, and we are happy that we can bring this open access to our users.

Where can I install apps on my HUAWEI Smart Phone?

You can install Apps through HUAWEI AppGallery. Petal Search can help you to get more Apps you want. If you have any question about the search, download, install, use or update of Apps for your HUAWEI Device, feel free to contact us through website or MyHUAWEI app.

Which Banking Apps can I use on the HUAWEI Smart Phone device?

The below banks are supported on the HUAWEI P50 Pro. Starling Bank, curve pay with your phone, Revolut.

Which kind of support you can get by Petal Search?

Petal Search is a search widget/tool that can be used by HUAWEI device owners to find their favorite apps, content and news. Designed by HUAWEI and powered by our third party search partners, Petal Search gives HUAWEI device users access and choice in the world of apps in a way they haven’t had before.This tool gives HUAWEI users more control over what and how they download onto their devices, and we are happy that we can bring this open access to our users.

When do the HUAWEI Valentine's Day offers and deals end?

The HUAWEI Valentine's Day offers are live from 1st Feb until the 15th Feb. With so much time for you to check out our offer page, you're sure to find a special Valentine's gift for him or her from a whole range of HUAWEI products. If you find yourself single this year, why not treat yourself to a little Valentines gift too.

What would be a great HUAWEI gift to give to her this Valentine’s Day?

We have a huge selection of HUAWEI products that would make excellent Valentine's Day gifts for her this year. New to our Audio products are the elegant HUAWEI Lipstick Headphones. Light, comfortable and comes with the unique and smart lipstick case, these are sure to turn heads. ---> For more great ideas, please check out our Community article on other great gifts for Valentine's Day: https://consumer.huawei.com/uk/community/details/topicId_57454/

What would be a great HUAWEI gift to give him this Valentine‘s day?

Stocking the full range of HUAWEI products at great discount prices, you will find all our Valentine's Day offers on this page. A new HUAWEI product which we think would make an excellent gift would be the newly released HUAWEI WATCH GT 3. This new HUAWEI Smartwatch comes in a variety of colours and strap styles, including leather and steel. With integrated technology for accurate GPS and heart-rate tracking, this would be an excellent valentines gift. ---> For more great ideas, please check out our Community article on other great gifts for Valentine's Day: https://consumer.huawei.com/uk/community/details/topicId_57454/

When this HUAWEI Campaign has finished, how do we stay up to date with more HUAWEI deals?

Please sign up for the HUAWEI Newsletter to stay up to date with HUAWEI news including deals and new product releases.

Does HUAWEI provide gift packaging for HUAWEI Valentine's Day gifts?

We currently do not provide Valentine's Day gift wrapping, but we have fast delivery with free returns, so you'll be sure to get the product with plenty of time to wrap it for that special someone.

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