Unable to switch SIM cards before making a call on my HUAWEI phone
Applicable products：
Smartphone
Applicable system:
EMUI 10.0.1, Magic UI 3.1.1, EMUI 10.1.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, HarmonyOS 3.0, Magic UI 2.0, EMUI 10.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 3.1, EMUI 11.0, EMUI 10.1, HarmonyOS 3.1, HarmonyOS 2.0, Magic UI 3.0.1
Applicable products：
Applicable system:
These are your search results, please select one
No results found, please select again
| Unable to switch SIM cards before making a call on my HUAWEI phone |
If you cannot switch between SIM 1 and SIM 2 when dialling a number, perform the following steps:
1. Check whether the two SIM cards can both be identified
If your phone does not display the signal bars of two carriers, it is possible that only one of your two SIM cards has been identified. In this case, remove and then re-insert the SIM cards. Refer to the link below for further guidance:
You can also refer to My HUAWEI phone is unable to detect the SIM card.
2. Make sure that no default calling SIM is set
Open Settings, search for and touch , and set Default calling SIM to Not set.
3. Make sure that the pre-installed phone app is set as default.
Go to Settings, search for and touch Default apps > Phone app, and select Contacts (default).
4. If the issue persists
If the issue persists, please call the Huawei customer service hotline for further assistance. We will do our best to address your needs.
Thanks for your feedback.