Problem:

Photos taken in Wide aperture mode on a HUAWEI phone come out poor.

Cause:

1. Ambient lighting conditions directly affect the shooting effects in mode.

2. When the phone temperature is too high, the Wide aperture photo effect will be restricted to prolong the lifespan of the phone components.

Solution:

1. It is recommended that you use mode under well-lit conditions, and touch the screen to adjust the aperture and exposure before taking the photo.
2. mode is not recommended in the following situations:

• The texture of the photo subject is wide spread in a repetitive manner, such as shutters.
• The ambient light is too low.
• The photo subject is more than 2 metres away from your phone.

3. It is recommended that you wait for the phone temperature to drop to normal before taking photos in Wide aperture mode.

Get help

If the issue persists, please contact Huawei customer service hotline, or back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.