Message icon on the Contacts screen doesn't respond
Applicable products: Tablet,Smartphone
Applicable system: Unrelated to OS version
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Message icon on the Contacts screen doesn't respond

Problem:

On the Contacts screen, the phone does not respond when touching the message icon.

Cause:

This issue can occur when a third-party messaging app is set as the default app.

Solution:

Open Settings and search for Default apps. Touch Messaging and set the preinstalled Messaging as the default app.

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