| The charging cable or wired earphone is not securely connected |
Problem:
The connection between a charging cable or earphone cable and the device is loose.
Cause:
To ensure that the charging cable or earphone cable can be inserted and removed smoothly, there is a certain gap between the charging cable and the charging port and between the earphone and earphone port. Therefore, the charging cable or earphone cable may be slightly loose, which is a normal phenomenon. This will not cause poor contact. Huawei phones have undergone strict appearance inspection before going on the market and comply with the industry's quality control standards.
Solutions:
If the connection is interrupted when you gently move the cable, thereby affecting normal use, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
To learn more:
My Huawei phone/tablet can't find my Bluetooth earphones or speaker