Unable to access an IP address when connecting to a Wi-Fi network
Applicable products：
Tablet，Smartphone
Applicable system:
EMUI 13.0, EMUI 3.1, EMUI 4.0, EMUI 14.2, EMUI 4.1, EMUI 5.0, EMUI 15.0, EMUI 9.1.1, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 9.0, EMUI 8.1, EMUI 8.2, HarmonyOS 3.0, Android 8.1.0, EMUI 12.0, EMUI 11.0, EMUI 10.1, HarmonyOS 4.0, HarmonyOS 3.1, HarmonyOS 4.3, HarmonyOS 4.2
Applicable products：
Applicable system:
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| Unable to access an IP address when connecting to a Wi-Fi network |
- Too many devices may be connected. Disconnect some of them and try again.
- Restart the router, disable and re-enable Wi-Fi, or restart your phone, then try again.
- Set a static IP address by doing the following: Touch the hotspot name, go to , and set the parameters by referring to the settings on other connected phones.
- Open Settings, search for and access Reset network settings, then reset your network settings. (Note: This will delete all your Wi-Fi and Bluetooth connection records.)
- If the issue persists, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Related FAQ:
Unable to access the Internet after connecting my phone to a Wi-Fi network
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