Unable to use the touchscreen while wearing gloves
Applicable products：
Smartphone
Applicable system:
Magic UI 3.1.1, Magic UI 2.0.1, EMUI 9.1.1, EMUI 9.0.1, Magic UI 2.1, Magic UI 3.0, Magic UI 3.1, Magic UI 2.1.1, EMUI 10.1.1, EMUI 10.0.1, Magic UI 2.0, EMUI 11.0, EMUI 10.1, EMUI 10.0, EMUI 8.0, EMUI 5.0, EMUI 8.1, EMUI 5.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, Magic UI 3.0.1
Applicable products：
Applicable system:
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| Unable to use the touchscreen while wearing gloves |
Cause:
Gloves mode is not enabled or you are wearing thick gloves.
Solution:
- Open Settings, search for and access Gloves mode, then enable Gloves mode. (Gloves mode is only supported by some models.)
- If the issue persists, it may be because your gloves are too thick for your fingers to be detected. You can remove your gloves and disable Gloves mode before using your phone.
- If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Disable Gloves mode if you are not wearing gloves.
Thanks for your feedback.