The HD icon is not displayed on the status bar

Applicable products: Tablet,Smartphone
Applicable system: Unrelated to OS version
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The HD icon is not displayed on the status bar

Problem:

The HD (VoLTE HD voice) icon is not displayed on the status bar.

Solution:

Perform the following to troubleshoot:

  1. Swipe down from the status bar to open the notification panel, touch and hold the Mobile data icon, then enable VoLTE HD calls. (For some phone models, VoLTE is enabled by default and there is no such switch. If this is the case, skip this step.)
  2. When VoLTE HD calls is enabled, the service will be activated only when both of the following conditions are met. Please consult your network provider for the related information.
  • Condition 1: The VoLTE service has been enabled for the SIM card.
  • Condition 2: The network covering your location is VoLTE capable.

If the preceding conditions are both met, restart your phone to see if this resolves the issue. If the HD icon still does not appear, your phone may not support VoLTE. Please contact the local Huawei customer service hotline for more information.

If the issue persists, back up your data and take your device and proof of purchase to an Authorised Huawei Customer Service Centre for assistance.

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