I have to use force in order to insert or remove a USB-C connector
Applicable products：
Tablet，Smartphone
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
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| I have to use force in order to insert or remove a USB-C connector |
The insertion and extraction force of the USB port on all Huawei phones undergoes stringent quality inspections before shipment to ensure that all Huawei phones meet the relevant industry standards. If you feel the USB-C port on your phone is abnormal, check the following:
- Ensure that you are using is a standard Huawei USB-C cable, headset, or adapter. A non-standard USB-C connector may not match your USB-C port.
- If you are using a new USB-C cable, headset, or adapter, you may need to apply some force to plug or unplug the device the first couple of times. This issue should become less noticeable with repeated use.
- When plugging in a USB-C connector, ensure that it is horizontally aligned with the USB-C port.
- Ensure that the USB-C port on your phone and the USB-C connector on the device are free of dust or stains. If necessary, use a soft brush to clean them and try again.
If the issue persists, back up your data and take your device and the proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Thanks for your feedback.