The computer is unable to power on when I use it for the first time
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| The computer is unable to power on when I use it for the first time |
- Before powering on your computer for the first time, plug in the charger to disable Shipping mode. Otherwise, your computer will not power on.
- For the MateBook X, MateBook X Pro, MateBook D, MateBook D 2018, HONOR MagicBook, MateBook 13, MateBook 14, and HONOR MagicBook 2019, press the Power button for approximately 1 second to power on your computer. Do not press and hold the Power button.
For the MateBook E and MateBook E 2019, since the product adopts an anti-misoperations feature due to its exposed Power button, you need to press and hold the Power button for approximately 3 seconds until the screen lights up to power on your computer.
- If the issue persists, press and hold the Power button for approximately 10 seconds, then press the Power button again to power on your computer.
- If the issue still cannot be resolved, bring your computer, proof of purchase, and warranty to an authorised Huawei Customer Serivice Centre for assistance.
Thanks for your feedback.