An unknown error is reported during a system update

Problem

An error occurs when updating the system. The stop code is 0x80248007/ 0x80240034/ 0x80070422/0x80080005.

Cause

• Poor network conditions.
• An exception occurs on the Microsoft server. As a result, the server data is not obtained.
• The stop code of 0x80070422 indicates that the Windows Update has been disabled.

Solution

1. Change your network environment, and then proceed with the update.
2. Please wait a short while before updating again.
3. To restart the Windows update service, perform the following steps:
   1. Right-click Start in the lower left corner of the desktop, and select Run from the shortcut menu.

      

   2. In the Run window, enter services.msc, and click OK.

      

   3. In the displayed service window, find Windows Update, and double-click it.

      

   4. Select Automatic as the startup type, click Start as the service status, and go to Apply > OK.

      

4. Enter cmd in the search box on the taskbar, and run the command prompt as the administrator.

   

   Enter the following four commands, and press Enter.

   net stop wuauserv

   net stop cryptSvc

   net stop bits

   net stop msiserver

   Then, enter the following commands to change the file names.

   ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

   ren C:\Windows\System32\catroot2 Catroot2.old

   Lastly, restart the PC.

   net start wuauserv

   net start cryptSvc

   net start bits

   net start msiserver

5. If the issue persists, back up your data, and use F10 to restore your computer to its factory settings.