Problem

After logging in with the Microsoft account when using Microsoft apps, the computer displays the Microsoft account login screen and indicates that the wrong password has been entered, or that the computer is disconnected from the network when logging in to the computer again.

Solution

• Check whether the Microsoft account and password that you entered are correct. If you have forgotten your Microsoft account password, you can visit the official Microsoft website to retrieve it.
• Connect the computer to a network. In this situation, you'll need to connect your computer to the Internet to verify your Microsoft account. Make sure that your computer has a stable network connection.
• You can also contact Microsoft customer service for assistance.
• You can also log in to the Microsoft official website at https://www.microsoft.com/en-gb/, click Contact Microsoft at the bottom of the home page, and follow the onscreen instructions for assistance.