| Unable to access the system after a factory reset on my computer is interrupted or has failed |
Problem
After an issue occurs in Windows 10, the reset using Recovery fails due to taking a long time or an error occurs. As a result, the system cannot be accessed after the computer is restarted.
Cause
This issue is due to a fault with the Recovery feature in Windows 10. If the computer is shut down when the system is being reset, system files may be lost or damaged, which prevents you from accessing the system. This does not indicate an issue with your device.
Solution
Connect your computer to a power source, reset your computer, and wait for the process to complete. Do not forcibly shut down the computer during this process. If restoring the computer to its factory settings has already failed and you are unable to access the system, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.