In extremely rare cases, the HUAWEI computer gets stuck on the login screen and the user cannot enter the system after using the fingerprint, PIN, or Microsoft account password.This is a known issue of Windows 10, version 1703.

• To solve this, update Windows to the latest version.

  Click the Windows icon and then the Settings icon. Go to Update & Security > Windows Update and click Check for updates. If any updates are available, download and install them, then restart your computer.

  

  

  

  

• If the issue persists, press and hold the power button for approximately 3 seconds. After the shutdown screen is displayed, swipe down on it to turn off your computer.

  After the system shuts down, press the power button again to restart the computer, then try to login.

  

• If you still cannot enter the system, press and hold the power button for approximately 10 seconds to force shutdown your computer.

  Once the computer shuts down, press the power button again to restart the system, then try to login.