Contacts' names are not displayed in WhatsApp, while their phone numbers are displayed
Applicable products： Smartphone
Applicable system: EMUI 4.0, EMUI 4.1, EMUI 5.0, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0
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Contacts' names are not displayed in WhatsApp, while their phone numbers are displayed

Problem:

Contacts' names are not displayed in WhatsApp, while their phone numbers are displayed.

Cause:

The permission to access Contacts has not been enabled for WhatsApp. As a result, WhatsApp cannot obtain contact information.

Solution:

  1. Allow WhatsApp to access Contacts: Go to Settings > Apps > Apps, touch WhatsApp, and enable the Contacts permission.
  2. Click Force stop, return to the home screen, and restart the WhatsApp app.
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