[HUAWEI] The step count on my watch/band won't reset back to zero
Applicable products: HUAWEI WATCH GT 3 SE,HUAWEI WATCH 2 Classic,PORSCHE DESIGN HUAWEI Smartwatch,HUAWEI WATCH D,HUAWEI WATCH GT 3 Pro,HONOR MagicWatch 2,HUAWEI WATCH GT Runner,PORSCHE DESIGN | HUAWEI Smartwatch,HUAWEI WATCH GT 2e,HUAWEI WATCH GT,HUAWEI WATCH FIT,HONOR Watch GS Pro,HUAWEI WATCH GT Cyber,HUAWEI WATCH 4,HUAWEI WATCH GT 2 Pro,HUAWEI WATCH 4 Pro,HUAWEI WATCH 4 Pro Space Edition,HUAWEI S-TAG,HUAWEI WATCH FIT 3,HUAWEI WATCH FIT 2,Honor Watch Dream,HUAWEI WATCH | ULTIMATE DESIGN,HUAWEI WATCH 3 Pro,HUAWEI WATCH Ultimate,HUAWEI Band 7,Honor Watch Magic,HUAWEI WATCH FIT new,TalkBand B2,HONOR Watch ES,PORSCHE DESIGN | HUAWEI WATCH GT 2,HUAWEI WATCH FIT mini,HUAWEI WATCH GT 2,HUAWEI WATCH GT 4,HUAWEI WATCH Buds,HUAWEI WATCH GT 3
Applicable system: Unrelated to OS version
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[HUAWEI] The step count on my watch/band won't reset back to zero

Cause:

The step count on your watch/band will automatically reset to zero at 00:00 every day. If the time on your watch/band is inconsistent with the actual time, the step count data generated during this time period may not go back to zero, as workout data generated during this time period will be stored on the cloud server and used as the data for the next day.

Solution:

  1. Connect your phone to the network, go to Settings, search for and access Date & time, and enable Set automatically to update the time.
  2. Update your band/watch to the latest version.
  3. Ensure that the time on your watch/band is consistent with that on your phone. If they are inconsistent, refer to [HUAWEI] The time on my watch/band is different from that on my phone.
  4. If the time on your watch/band is the same as that on your phone, but the step count still cannot reset to zero at 00:00, restore your watch/band to its factory settings and see if the issue is resolved.

    Restoring your device to its factory settings will clear all personal data from your device, so please exercise caution when performing this operation.

If the issue persists, please call the Huawei customer service hotline for further assistance.

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