[HUAWEI] No video icons are displayed for admins/friends in Contacts on the kids watch
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| [HUAWEI] No video icons are displayed for admins/friends in Contacts on the kids watch |
Make sure that the watch is connected to a stable network, and use a standard SIM card that does not have a negative balance and has data service and SMS activated. If the issue still occurs, troubleshoot it based on your specific scenario:
- Video calls are only available between the kids watch and its admins, and between friends added using kids watches. Normal contacts don't have video icons.
- Due to system limitations, only 100 contacts saved in Contacts on the HUAWEI WATCH KIDS 4 Pro can have the video icons. It is recommended that you limit the number of contacts to less than 100, and then link contacts or add friends as needed.
Admins do not have video icons
- Make a video call from the HUAWEI FamCare app on your phone. After the video call is successfully established, check if the issue is resolved.
- If the video icon still does not display on the watch, unlink the watch with your phone, relink the two devices, and then check if the issue is resolved.
Friends added on the watch do not have video icons
Delete the friend in question, add them again, and then check if the issue is resolved.
If the issue persists
If the issue remains unresolved, call the Huawei customer service hotline for further assistance.
Thanks for your feedback.