The Reset all settings and Reset network settings buttons on my HUAWEI phone/tablet are unavailable
Applicable products：
Tablet，Smartphone
Applicable system:
EMUI 10.0.1, EMUI 10.1.1, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 12.0, EMUI 10.1, EMUI 11.0, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.2, Magic UI 3.0.1, Magic UI 3.1.1, HarmonyOS 3.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 3.1, HarmonyOS 2.0, HarmonyOS 2.0.1
Applicable products：
Applicable system:
These are your search results, please select one
No results found, please select again
| The Reset all settings and Reset network settings buttons on my HUAWEI phone/tablet are unavailable |
Problem:
After the user goes to on their device, they find that the Reset all settings and Reset network settings options cannot be selected, as shown in the following figure.
Cause:
- Your phone/tablet may be a customised device, for example, a phone/tablet purchased and distributed by a company or school.
- A downloaded third-party management and control app is activated.
Solution:
- If your phone/tablet is a customised device, contact the customisation party.
- If your phone/tablet is not a customised device, open Settings on your device, search for and access the Device administrators screen, and deactivate the activated non-preinstalled apps, as shown in the following figures.
Thanks for your feedback.