Manage Incoming Calls

Applicable products： HUAWEI Mate 20(single sim card 4gb+128gb、dual sim card 4gb+128gb)
Applicable system: EMUI 10.0
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Manage Incoming Calls

You can use the call waiting feature to answer incoming calls when you are already engaged in a previous call. If you cannot answer a call because your device is faulty or the network signal is poor, you can also set call forwarding to forward calls to another number or device.

Answer or Reject an Incoming Call

If you receive a call when the screen is locked:

  • Drag right to answer the call.

  • Drag left to reject the call.

  • Touch to reject the call and reply with an SMS message.

  • Touch to set a callback reminder.

If you receive a call when the screen is unlocked:

  • Touch to answer the call.

  • Touch to reject the call.

  • Touch to reject the call and reply with an SMS message.

  • Touch to set a callback reminder.

Enable Call Waiting

The call waiting feature lets you answer incoming calls when you are already on a call, placing the first call on hold.

This feature requires service support from your mobile carrier. Contact your mobile carrier for details.

Go to Phone > > Settings > More > Call waiting .

If two SIM cards have been inserted into your device, go to More > Call waiting under SIM 1 or SIM 2.

Features may vary depending on your network provider.

Answer a New Incoming Call During a Call

  1. When you receive an incoming call when you are already engaged in a previous call, touch to answer it.


  2. Touch or touch a held call in the call list to switch between the two calls.

Enable Call Forwarding

After the call forwarding feature is enabled, your device will automatically transfer calls that meet specified conditions to a specified phone number.

This feature requires service support from your mobile carrier. Contact your mobile carrier for details.

  1. On the Phone screen, go to > Settings > Call forwarding .

    If two SIM cards have been inserted into your device, touch Call forwarding under SIM 1 or SIM 2.

  2. Select a forwarding mode, enter the target number, then touch Enable.

Features may vary depending on your network provider.

Cancel Call Forwarding

  1. On the Phone screen, go to > Settings > Call forwarding .

    If two SIM cards have been inserted into your device, touch Call forwarding under SIM 1 or SIM 2.

  2. Select the forwarding mode you wish to cancel and touch Deactivate.

Features may vary depending on your network provider.

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