Benefits & Warranty Information Guide for Consumers

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You can now check the warranty period and support services for your device through the Official Huawei Consumer Website and the Support App.

 

l Official Huawei Consumer Website:

   

    You can consult the benefits & warranty information for your Huawei device by going to the Official Huawei Website > Support > Warranty Period and Support Service Query > enter your device’s Serial Number and Verification Code > Search.

 

Alternatively, you can directly visit our Warranty Period and Support Query’s page, enter your device’s Serial Number and Verification Code > Search.

 

l Support App:

 

See below how to consult this information using the Support App:

 

For EMUI 4.0 or later: Open Support App > Services > QUICK SERVICES > Benefits. Alternatively, open Support App > Me > DEVICE BENEFITS > MORE BENEFITS.


     


For EMUI 3.X or earlier: HiCare > More services > Warranty status/Warranty enquiry > Warranty Period & Support Service Query > enter your device’s SN and Verification Code > Search.

 


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