The video stops playing but the audio is still playing normally after my HUAWEI phone screen turns off during phone screen projection
Applicable products：
Smartphone
Applicable system:
EMUI 14.2, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.2, HarmonyOS 3.0
Applicable products：
Applicable system:
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| The video stops playing but the audio is still playing normally after my HUAWEI phone screen turns off during phone screen projection |
Problem:
When using screen projection to open a third-party app (such as Chrome) and play a video on a large screen, the video stops playing on the large screen but the audio is still playing after the screen turns off automatically.
Cause:
Solution:
- Check whether the default gallery/browser on your phone can play videos properly. If so, the issue may lie with the third-party app. Update the third-party app to its latest version and try again. If the issue persists, contact the third-party app developers for assistance.
- Use your phone's pre-installed video app, browser, gallery, or another third-party browser or video app to watch the video.
- If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.
Thanks for your feedback.