Unable to turn off the torch by pressing the volume down button on my HUAWEI phone/tablet
Applicable products：
Tablet，Smartphone
Applicable system:
Unrelated to OS version
Applicable products：
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| Unable to turn off the torch by pressing the volume down button on my HUAWEI phone/tablet |
If you are unable to turn off the torch by pressing the volume down button after turning it on on the lock screen, perform the following steps to troubleshoot:
1. Enable the Ultra snapshot feature
- Open Camera, go to the Settings screen, and check that Ultra snapshot is set to Take a snapshot.
- If you cannot find Ultra snapshot, your phone does not allow the torch to be turned off by pressing the volume down button.
2. Stop music playback on your device
During music playback, pressing the Volume down button will decrease the music volume. Stop music playback and try again.
3. Set the Battery optimisation of the camera to Don't allow.
Open Settings, search for and touch Battery optimisation, touch Don't allow, select All apps, find and touch Camera, and select Don't allow.
4. If the issue persists
If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.
Thanks for your feedback.