Unable to control smart home devices in Control Panel when my Huawei phone/tablet is connected to a mobile network
Applicable products：
Tablet，Smartphone
Applicable system:
HarmonyOS 3.0, HarmonyOS 2.0, HarmonyOS 2.0.1
Applicable products：
Applicable system:
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| Unable to control smart home devices in Control Panel when my Huawei phone/tablet is connected to a mobile network |
Problem:
When the phone/tablet is connected to a mobile network, the user cannot control smart home devices in Control Panel and a message is displayed indicating that devices failed to be controlled.
Cause:
Smart data saver is enabled on the phone/tablet, resulting in AI Life Service not being able to access the Internet.
Solution:
Go to , touch the four-dot icon (
) in the top-right corner, select Show system processes, search for the keyword "AI" in the EXEMPTIONS list, and locate AI Life Service and enable it.
Thanks for your feedback.