Problem:

When a user logs in to the Cloud PC client, Error 901 is reported, or a message is displayed, indicating that there is a server disconnection or there are other errors.

Solution:

1. Check whether the current network signal is strong and whether you are using a campus or company network. It is recommended that you use a home network to log in and obtain the DNS automatically by default. You can try again when there is a strong network signal with no network access limitation.

   Path: My Computer > Control Panel > Network & Internet > Network Connections > Internet Protocol Version 4 (TCP/IPv4)

2. Check whether a proxy is configured for your Internet Explorer. If so, cancel the proxy and check whether you can log in successfully again.
3. Go to Computer > Control Panel > System and Security > System to check whether your computer name is in English. If not, change it to English and try again.
4. Check whether you are using a campus network or company network. Currently, only public networks are supported. It is recommended that you switch to another network and try again.
5. Check whether you are logging in to the system in the country or region to which the account belongs. Currently, logging in using other accounts outside China is not supported.

If the issue persists, collect the following information and send it to the customer service personnel:

HUAWEI ID, PC client logs and problem No., Windows version, Screenshot of the fault/exception prompt page, Last operation time, and Network bandwidth type.

Collect PC client logs: If the issue persists, click Profile picture > Help > Feedback in the upper right corner, describe the issue in detail, select Upload error logs, and submit the feedback.