Purchase of HUAWEI Care - Official Battery Replacement Service

Applicable products： PC，Tablet，Smartphone
Applicable system: Unrelated to OS version
Applicable products：
Applicable system:
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Purchase of HUAWEI Care - Official Battery Replacement Service

1 Introduction

1.1 What is HUAWEI Care - Official Battery Replacement Service

To reduce repair costs and respond to user's supports for Huawei, Huawei launches Huawei Care - Official Battery Replacement Service for some products. When the smartphone, tablets or PC has a battery failure and the battery is not durable, customer can purchase the Huawei Care - Official Battery Replacement Service on the Huawei Online Store in advance. Within the 30-day validity period of the purchase, the user can use the battery replacement rights to replace a new battery by postal repair.

1.2 Validity Period of Huawei Care - Official Battery Replacement Service

You can participate the Huawei Care - Official Battery Replacement Service at any time.

2 Availability

2.1 Applicable Product Categories of Huawei Care - Official Battery Replacement Service

Item

Applicable Product

Inapplicable Product

Product brand

Huawei

Other brands

Product category
  • Smartphones
  • Tablets
  • PCs
  • Tablets
  • Wearables
  • Audio product
  • Smart TV
  • Mobile Broadband
  • Accessories
  • Printer
  • HiLink product

Product type
  • Officially released products
  • Products sold through retail channels

Product purchased from Huawei official channels outside the United Kingdom

2.2 Applicable Product Models of Huawei Care - Official Battery Replacement Service

All Huawei-branded smartphones, tablets and PCs purchased from the United Kingdom official channels are applicable to Huawei Care- Official Battery Replacement Service.

3 Huawei Care - Official Battery Replacement Service Purchase

3.1 Conditions to Purchase Huawei Care - Official Battery Replacement Service

  • The product has no effective purchased Huawei Care - Official Battery Replacement Service.
  • It is only available for purchase through the official channels of the Huawei Online Store.

3.2 Number-of-times Limit of Huawei Care - Official Battery Replacement Service Purchase

This service is only applicable to products purchased from the United Kingdom. If the purchased service has been used, it can be purchased again; if the purchased service has not been used, it cannot be purchased again.

3.3 Proof of Huawei Care - Official Battery Replacement Service Purchase

You can apply for valid proof of Huawei Care product purchase from Huawei online store. Please refer the following table for more information about the available proofs.

Purchase Channels

Available Proof Types

Notes

Huawei online store

E-invoice

The screenshots of the Huawei Care product purchase order can also be used as valid proof.

4 About the Purchased Huawei Care - Official Battery Replacement Service Coverage

4.1 The Covered Product of Huawei Care - Official Battery Replacement Service

The activated coverage is only applicable for the device with the SN registered for the Huawei Care - Official Battery Replacement Service purchase. As long as the SN is effective, the device will be eligible for services covered by the purchased Huawei Care - Official Battery Replacement.

4.2 Huawei Care - Official Battery Replacement Service Coverage Activation

The coverage of Huawei Care - Official Battery Replacement Service will be activated automatically in 10 minutes after purchase.

4.3 Huawei Care - Official Battery Replacement Service Coverage Cancellation and Refund

  • You can refund the purchased Huawei Care - Official Battery Replacement Service at any time.
  • If you don't use the purchased Huawei Care - Official Battery Replacement Service within validity period(30 days), the system will make a refund automatically, and the payment will be returned to the original payment account within 7 working days.

5 IInstructions

5.1 How to Purchase Huawei Care - Official Battery Replacement Service

  1. Log in to Huawei official website support page, find Huawei Care – Official Battery Replacement Service, click Buy Now.

  2. Input the device SN which needs replace battery. Input verification code and click “Continue”.

  3. Check if there is available Battery Replacement Service for this device. If yes, the webpage will note the service available and show the price, click “Continue” to next steps. If not, the webpage will note that“Battery Replacement Service is not available for your device”, then you cannot purchase this service.

  4. Input billing address and choose invoice type. Then check all the information are correct and click“Continue”.

  5. Pay the order. Check order detail in My Order list. Make an appointment or request a postal repair to replace battery.

5.2 How to check the Purchased HUAWEI Care - Official Battery Replacement Service

  1. When purchase finished, you can check the Battery Replacement rights on Huawei official website or My Huawei app.

5.3 How to Refund the Purchased Huawei Care - Official Battery Replacement Service

  • You can refund the purchased Huawei Care - Official Battery Replacement Service at any time by contacting the Huawei Service Hotline. Order number and product SN are needed.
  • If you don't use the purchased Huawei Care - Official Battery Replacement Service within validity period(30 days), the system will make a refund automatically, and the payment will be returned to the original payment account within 7 working days.
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