| Postal Repair Service |
1 Introduction
1.1 What is Postal Repair
Due to distance and time reasons, it is inconvenient for some users to go to a service center in person. Therefore, Huawei provides postal repair in the United Kingdom for Huawei and Honor products (excluding smart TVs, vehicle-mounted products, and inbox accessories) purchased through Huawei-authorized channels. By postal repair, users can send their products for repair by mail and do not need to pay for the delivery.
1.2 How Long Will Postal Repair Take
Postal repair process consists of logistics and repair. In common cases, the whole process takes10 working days, including 3-5 days for round-trip transportation, and 5-7 days for repair. The duration may be prolonged in special cases, such as holidays, delivery delay due to bad weather, failure to reach the user and more.
1.3 Security and Quality of Postal Repair
Question |
Reply |
|---|---|
How to guarantee the privacy security of my device? |
Huawei understands the value of your personal data, so please back up your device data before you get services in case of data loss during repair. Besides, Huawei will always respect and protect your privacy in accordance with laws and regulations. |
Could the repair quality of the Postal Repair be guaranteed? |
Thank you for your concern and support for Huawei! Huawei Customer Service Centers provide professional repair and maintenance services for your Huawei products. And please be rest assured that all of our engineers are officially certified, and Huawei will continuously support and promote trainings for our engineers to guarantee service and expertise at the highest level. |
Is the delivery safe? |
To secure your product, it is suggested that you put your product into the original box and package it properly before delivery. The unpack process at the postal repair center will be monitored. If there is any delivery-caused damage, Huawei will help you to communicate with the delivery service provider to solve the problem. After the repair is completed, Huawei will send the product back to you safely. |
2 Availability
2.1 Time and Dates of Postal Repair
- Request submittal hours: 7*24h, Monday-Sunday
- Pickup time: The deliveryman will communicate with the customer about the pickup time within 24 hours. If the request was submitted during non-working hours of the logistcis partner, the deliveryman will contact the customer once he/she starts work.
2.2 Applicable Countries and Regions of Postal Repair
Applicable Countries/Regions |
Inapplicable Countries/Regions |
|---|---|
the United Kingdom |
Customers services and supports vary by countires and regions, please contact the local Huawei hotline for the availability of postal repair in the required country or region. |
2.3 Applicable Service Centers of Postal Repair
Postal repair is only available at the authorized service centers, other types of service stores are not applicable.
2.4 Applicable Product Postal Repair
Item |
Applicable Product |
Inapplicable Product |
|---|---|---|
Product brand |
Huawei |
Other brands |
3 Limitations and Conditions
3.1 Number-of-times Limit of Postal Repair
There is no number-of-times limit for postal repair.
3.2 Conditions of Postal Repair
- E-warranty card or other types of valid POP(proof of purchase) is required.
- Through postal reapir, only product detection, repair and maintenance service are available. Return or replacement service is not available.
- Postal repair is available to all faults within and out of the warranty coverage.
3.3 Determine the Warranty Validity
For the situation that the product was within warranty period when applying for in-warranty repair or maintenance through postal repair, but out of the period when received by the service center, the warranty validity should be determined in accrodance with the following standards:
- If the you submit the application through Huawei official channels, including My HUAWEI/Support App, official website and hotline, warranty validity will be determined based on the application date.
- If you choose self-mailing for postal repair, warranty validity will be determined based on the mailing date.
4 Charges and Invoice
4.1 Charges of Postal Repair
The service charge is composed of spare part price, labour fee and VAT. Please refer to the following table for details:
Warranty Status |
In-warranty |
Out-of-warranty |
|---|---|---|
Components of Charge |
Customer can enjoy the Postal Repair for free. |
The total charge = spare part price + labour fee + VAT (Value-added tax ).
|
4.2 Invoice Obtaining for Postal Repair
Service Access |
Invoice Type |
Obtaining Method |
Logistic Fee |
Invoice Issuance Time |
Invoice Issuer |
Remarks |
|---|---|---|---|---|---|---|
Postal repair |
Paper invoice |
delivery with the repaired product, express |
free |
service completion day |
service center |
You are suggested to communicate with the service center about the available invoice type, issuance time and obtaining method. |
E-invoice |
N/A |
5 Instructions
5.1 Checking the product SN
When submitting for postal repair, if you are not applying for your own device, you need to check and record the SN number of the product in advance.
Please refer to https://consumer.huawei.com/sg/support/find-sn/ to find your product SN.
5.2 Submitting an application on the My HUAWEI
Open My HUAWEI App, go to , and fill in the required information according to the system reminders to submit a postal request.
5.3 Submitting an application on the Support website of HUAWEI Official Website
Access the postal repair page on Support website and submit a postal repair application.
