HUAWEI Official Battery Replacement Service

1 Introduction

1.1 What is HUAWEI Official Battery Replacement Service ?

When the purchased HUAWEI Official Battery Replacement Service is within the 30-day validity period, you can use the battery replacement rights to replace a new battery by postal repair.

1.2 How long Does it Take to Use HUAWEI Official Battery Replacement Service

Service Mode	Service duration
Postal repair	The time spent in the whole process of mailing and repair is composed of the logistics cycle and the repair cycle. Generally, it takes 7 to 10 days, of which, it takes 4 to 6 days (logistics duration) for logistics round trip and 1 to 3 days for repair. If logistics is delayed due to holidays, special weather, special faults, or inability to contact consumers, the period may be prolonged.

1.3 Warranty after Service

Product Warranty Status	Warranty status of product after repair
Within the warranty period (host warranty period ≥ 30 days)	After the battery is replaced, the main product remains its original warranty period, the warranty period of the replaced battery remains the warranty period of the host or is 90 days (whichever is longer).
Within the warranty period (host warranty period < 30 days)	The warranty period of the host is extended to 30 days, and the warranty period of the replaced battery is 90 days.
Warranty expired	90 days warranty only for replaced batteries.

If the replaced battery has a non-human performance failure during the warranty period (subject to the service center's inspection), you can go to the service center to replace the battery for free.

2 Availability

2.1 Effective Period of HUAWEI Official Battery Replacement Service

You can participate the HUAWEI Official Battery Replacement Service at any time. After purchasing the service, it will automatically take efect in 15 mins for 30 days.

2.2 Applicable Countries and Regions of HUAWEI Official Battery Replacement Service

Applicable countries (regions)	Not Applicable Countries (Region)
The United Kingdom	Countries and Regions outside the United Kingdom

2.3 Applicable Service Centers of HUAWEI Official Battery Replacement Service

To provide more professional and effective service, only specified service centers provides HUAWEI Official Battery Replacement Service. Others do not provide this service. You can search service centers by clicking here.

Applicable Service Center Type	Inapplicable Service Center Type
ASC(HUAWEI Authorised Service Centers) Postal Repair Center CP(collection point)	Reverse Detection Center RTC Advanced Maintenance Center HLRC

2.4 Applicable Product Categories of HUAWEI Official Battery Replacement Service

Item	Applicable Product	Inapplicable Product
Product brand	Huawei	Third-party brands
Product category	Smartphones Tablets PCs	Tablets Wearables Audio product Smart TV Mobile Broadband Accessories Printer HiLink product
Product type	Officially released products Products sold through retail channels	Product purchased from Huawei official channels outside the United Kingdom

2.5 Applicable Product Models of HUAWEI Official Battery Replacement Service

All Huawei-branded smartphones, tablets and PCs purchased from the United Kingdom official channels are applicable to Huawei Care- Official Battery Replacement Service

3 Limitations and Conditions

3.1 Number-of-time Limits of HUAWEI Official Battery Replacement Service

This Service can only be used once within the validity period.

3.2 Conditions to Avail HUAWEI Official Battery Replacement Service

HUAWEI Official Battery Replacement Service is only available when the following conditions are met:

This service is only available to out-of-warranty battery faults. Other faults are not applicable.
Unauthorized disassembly and repair will not affect the service provision.
Products with non-Huawei parts (screen, mainboards, and batteries etc.) are also eligible for this service.
ASC battery spare parts are in stock.
You need to agree to the Huawei Customer Serviece Center to recycle old batteries (both Huawei batteries or third-party batteries need to be recycled and written off).

If not repairing other parts will affect the use of the battery, you need to repair the other parts before participating in the HUAWEI Official Battery Replacement Service. If it does not affect the battery replacement and use, you can only replace the battery according to your wishes. The actual inspection by the Huawei Customer Service Center shall prevail.

4 Charges and Invoice

4.1 Charges of HUAWEI Official Battery Replacement Service

The service charge of HUAWEI Official Battery Replacement Service is composed of spare part and labor fee, for details please refer to the table below.

Products	Price of HUAWEI Official Battery Replacement Service
Smartphones	£59.00
Smartphones	£59.00	Tablets	£69.00
PCs	£99.00	Tablets	£69.00

4.2 Invoice Obtaining of HUAWEI Official Battery Replacement Service

Service Mode	Invoice Obtaining
Postal repair	After you purchased the HUAWEI Official Battery Replacement Service in the Huawei online store, the system will generate an electronic invoice along with the order.

5 Available Service Combinations

Service Access	Whether the Fixed Price Battery Replacement can be Used
Appointment Service	No
Walk-in Repair	No
Postal repair	Yes
Door-to-door service	No
Send for repair by 2B users	No
Send for repair by CPs	Yes
Onsite Service	No

6 Instructions

6.1 How to Check the Purchased HUAWEI Official Battery Replacement Service

Generally, it takes about 1-2 hours for the HUAWEI Official Battery Replacement Service to take effect after being purchased. After the benefit is generated, it can be used immediately.

Checking Channels	Checking Methods
My Huawei App	Open My Huawei App on your phone, and click Quick Service > Benifits,, the information of HUAWEI Official Battery Replacement Service will be displayed.
Huawei Official Website	Click here to check your benefit of HUAWEI Official Battery Replacement Service.

6.2 Preparation before Participating HUAWEI Official Battery Replacement Service

No.	Preparations	Contents
1	Backing up personal data	Back up personal data, including photos, contacts, call records, and third-party apps data.
2	Clear screen lock password	If the product has a screen lock password, clear it.
3	Disable Find My Phone option (smartphones/tablets only)	To disable Find My Phone, go to Settings, then log in with your Huawei ID and touch Cloud, then Find Device (or Find My Phone), and disable it.
4	Log out of Huawei ID account	To log out of your Huawei ID Account, click Settings > Huawei Account > Account Center > Log out of Huawei Account .
5	Enable Repair Mode (smartphones/tablets only)	If the phone or tablet supports repair mode, enter the repair mode from the Support app(The smartphone/tablet must have at least 2 GB internal storage space). If the phone or tablet cannot be powered on or the phone cannot be operated due to a touchscreen fault, skip this step.
6	Remove the SIM/SD card	If a SIM card or SD card is installed on the product, remove the card.
7	Product power off/discharge	The courier company requires electronic products to be mailed in a power off state, so it is necessary to power off the product before sending it for repair.

6.3 Check the Repair Status of HUAWEI Official Battery Replacement Service

You can check the repair status of HUAWEI Official Battery Replacement Service though the following ways:

Checking Channels	Checking Methods
My Huawei App	You can open the My Huawei app on your phone, click Service > Quick Services > More > Repair Progress , and enter the phone number and verification code to check the repair status of your product.
Huawei Official Website	Click here to check the repair status of your product.