Packaging Guideline for Postal Repair Process

To ensure your package will be safely sent to the service centre, please follow the instructions below to prevent any damage during transit: 

1.     Precautions Before Packaging

1） Remove accessories: Remove accessories other than the host, such as SIM/SD card, protective case/film, and receiver. For the monitor product, if the stand is removeable, the stand must be removed from the main display.

2） If there are any chargers and cables, please pack them separately to avoid squeezing and damaged.

3） Please send your proof of purchase with the device together.

2.     Packaging Box and Fillings

1） It’s important to take device weight and type into consideration when choosing a suitable package to ensure your package arrives safely and not damaged at our service centre.

2） If you’re using your own packaging materials, always use a strong, rigid box made of high quality cardboard preferably double walled to ensure strength, durability and protection.

3） Use the correct sized box to match the contents:If the box is too small, the items cannot be protected by cushioning foam, etc., and are easily damaged when impacted by external forces; if the box is too large, the items cannot be fixed and are easily damaged by shaking during transportation.

4） If the box is under filled, use padding materials such as polystyrene chips and/or Bubble wrap to fill it out. If you can hear movement in the box, this has not been packed correctly.

5） If there are several devices, pack each device separately with cushion foam to avoid any damages due to collisions. It is suggested to fill the box with cushion foam to protect the device from any damage due to shaking.

Cushion foam/paperboard: they are for filling the gaps in boxes and secure items to reduce movement.

l  Cushion foam: wrap the device to protect it from any damages caused by humidity and collision.

6） Use strong durable tape on the top and bottom of the box to ensure this does not come open in transit. 

l  Sealing in the shape of “H”: Use the tape to seal the middle of the seam with the length of more than 50mm at both ends ot 2/5 of the height of the box. Seal the box along the two sides and the corners.

l  Sealing in the shape of “王”: first seal the box in the shape of “H”, and seal it in the shape of “I” from the middle of the box.

3．Packaging methods

Packaging methods is different for devices, please refer to the following instructions.

1）  Phone/Watch/Band

                     i.            It is suggested to pack your device with the original packaging box. If you’re using your own packaging materials, always use a strong, rigid box made of high quality cardboard preferably double walled to ensure strength, durability and protection.

                    ii.            Use the original packaging box when purchased: put the device into a transparent bag with the screen facing up in the box and close the cover, then wrap it with cushion foam for more than two turns. Seal the box in the shape of a cross with the tape, and put it into the shipping box (preferably two-layer corrugated carton). Fill the carton with foams and use sealing tapes to seal the box in the shape of “H”type or “王”.

                  iii.            Use your own packaging materials:

A、 Power off the device and put it into a transparent bag, wrap it with buffer foam more than 5 times, wrap the two ends of the device, stick the tape on the cushion foam in the shape of a cross.

B、  Clear the carton and keep it free of sundries inside, put the cushion foam at the bottom of the box. Place the wrapped device into the carton. Fill the gaps with cushioning foam and seal the box with the tape in the shape of “H” or “王”.

2）  PC & Tablet

                     i.            It is suggested to pack your device with original packaging box. .

                    ii.            Use the original packaging box when purchased: put the device into the packaging bag, place the device in the fixed position in the box and close the cover, then seal the device with the tape.

                  iii.            Use your own packaging materials:

A、 Power off the device and put it into a transparent bag. Wrap it with cushion foam more than 5 turns, then stick the tape to fix it, wrap it transversely more than 5 turns, seal it with the tape in the shape of “井”.

B、  Clear the box and keep it free of sundries inside, put the cushion foam at the bottom of the box. Place the wrapped device into the carton. Fill the gaps with cushioning foam and seal the box with the tape in the shape of “H” or “王”.

                        * Wrap all items/attachments separately.

            Monitor & MateStation Series

                     i.            It is strongly suggested to pack your device with original packaging box. Use the original packaging box when purchased:  

A、 Put a soft cloth on the table, place the monitor flat on the table with the screen facing down, push up the quick disassembly button on the back of the monitor and lift up the lower end of the base support to remove the support.

B、  Turn the screw at the bottom to separate the base from the support.

C、 Wrap the monitor with a Packaging bag, put the monitor and the base in the fixed position of the packaging foam and close the foam.

D、 Place the carton horizontally, put the closed foam into the carton, stand the carton upright, close the cover, and seal around the edge of carton with adhesive tape.

                    ii.            Use your own packaging materials:

A、 Put a soft cloth on the table, place the monitor flat on the table with the screen facing down, push up the quick disassembly button on the back of the monitor and lift up the lower end of the base support to remove the support.

B、  Turn the screws at the bottom to separate the base from the support.

                     C、 Always make sure the 4 corners of the monitor are protected and monitor is moved while it is standing up, so be sure to mark the box clearly for shipment workers.

D、 Wrap the monitor with cushion foam more than 5 turns horizontally and fix it with adhesive tapes, then wrap it more than 5 turns vertically.

E、  After the monitor is wrapped with foam, it shall be pasted and wrapped tightly with adhesive tape in the shape of a cross. Wrap the support and base with the buffer foam, and seal it with the tape.

F、  Place the monitor inside the box, making sure it snugly fits inside and features little to no wiggle room. Never lay the monitor facing down, as this could potentially lead to damage.

G、 If the stand is removeable, the stand must be removed from the main display. If removeable, the stand should be separately wrapped in bubble wrap. When placing in the box, do not place the stand on top of the display screen.

H、 Place a number of safety-enhancing packing supplies in the box with the monitor as you prepare it for shipment or for a move. This includes bubble wrap, styrofoam, and packing peanuts. Use these packing supplies to eliminate any empty space throughout the box. This will reduce the chances of the monitor sliding around during transit.

                     *Before packaging, please remove the charging cable, signal cable, base and support (if it is detachable) and pack them separately. They are needed to be isolated when placed in the box to avoid                         any damages due to squeezing and rubs.  

Important:

·         Please remove any other waybills or labels from the box to avoid mis-delivery.

·         Please be advised that photos will be taken of the product on arrival prior to any repair.

·         Any damage that is caused during transit due to poorly package products, HUAWEI will not be held liable and a charge to repair the damage will be required.

·         HUAWEI may request photographs of your device and packaging. When supplying photographs to HUAWEI you must ensure that you supply original image files containing the metadata evidencing the date/time of the photograph. Screenshots/compressed/converted files without the original metadata will not be accepted.