What should I do if I can't pay for an app in AppGallery, or the payment fails?

Applicable products： Tablet，Smartphone
Applicable system: Unrelated to OS version
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What should I do if I can't pay for an app in AppGallery, or the payment fails?

Log in to your HUAWEI ID and check whether your remaining balance is enough to make the payment. If your balance is sufficient but payment still fails, contact customer service in your region or go to Me > Problems and suggestions and provide the information below to customer service for assistance.

  • HUAWEI ID
  • App name
  • Time of problem
  • Screenshot of failed payment
  • Phone model
  • Serial number/SN (dial *#06# to check)
  • Problem description
  • Contact method
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