HiCare

Your service expert

HiCare provides one-stop online services to give you hassle-free and worry-free service experience. It can quickly identify and resolve problems on your phone.

Click to download HiCare App

Explore more features

Getting started with your new phone by checking out official user guides to discover great and advanced features on the phone.

Quick Operations Backup, Restoration and Update Camera and Gallery More
* Functions may vary according to phone models

Get your problems solved anywhere, anytime

Search and install "Smart Diagnosis" from Google Play Store (tick to enable auto update when connected to WiFi). Launch your HiCare App to experience the "Smart Diagnosis" function.
*Available for EMUI 8.0 and above

Troubleshooting

System: Check for lag, system crashes, and app errors.

Recommended

Common questions related to the system function.

Start

One touch to identify and resolve system crash, lagging issue or other faults automatically.

Smart notification on your phone's condition

HiCare pushes notification immediately upon detecting error in the system. Solutions will be provided to assist you in addressing these issues promptly.

Battery drains
rapidly
Unable to make or
receive calls
No internet
connection
Low microphone
volume
No GPS More

Turn on maintenance mode

Feeling insecure of your personal data while send in for repair? Enable maintenance mode to encrypt your personal data.

More services at your fingertips

Issue feedback, user manuals, hotline contact, warranty query, and more can be found in HiCare.

Where is HiCare App?

Method 1

Open the HiCare App from your phone

The pre-installed HiCare App is on your home screen.

Method 2

Search from Hiboard

Swip down and type "HiCare" in the search box.

Download HiCare App now!

Click on the button below and start to download.

Click to download HiCare App