Your service expert
HiCare provides one-stop online services to give you hassle-free and worry-free service experience. It can quickly identify and resolve problems on your phone.Click to download HiCare App
Explore more features
Getting started with your new phone by checking out official user guides to discover great and advanced features on the phone.
Get your problems solved anywhere, anytime
Search and install "Smart Diagnosis" from Google Play Store (tick to enable auto update when connected to WiFi). Launch your HiCare App to experience the "Smart Diagnosis" function.
*Available for EMUI 8.0 and above
System: Check for lag, system crashes, and app errors.
Common questions related to the system function.
One touch to identify and resolve system crash, lagging issue or other faults automatically.
Smart notification on your phone's condition
HiCare pushes notification immediately upon detecting error in the system. Solutions will be provided to assist you in addressing these issues promptly.
rapidly Unable to make or
receive calls No internet
connection Low microphone
volume No GPS More
Spare Part Price
Check spare part price in a convenient way;
Genuine spare part, quality assurance；
Transparent pricing to protect consumer rights.
Search for the nearest or recommended service centers.
Turn on maintenance mode
Feeling insecure of your personal data while send in for repair? Enable maintenance mode to encrypt your personal data.
More services at your fingertips
Issue feedback, user manuals, hotline contact, warranty query, and more can be found in HiCare.
Where is HiCare App?
Open the HiCare App from your phone
The pre-installed HiCare App is on your home screen.
Search from Hiboard
Swip down and type "HiCare" in the search box.
Download HiCare App now!
Click on the button below and start to download.Click to download HiCare App