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Huawei Share OneHop

Supported Devices & System Requirements >

0HUAWEI MateBook X Pro NewHUAWEI MateBook X Pro New
1 HUAWEI Matebook 13HUAWEI MateBook 13
2 HUAWEI Matebook 14HUAWEI MateBook 14
3HUAWEI Matebook X ProHUAWEI MateBook X Pro
4HUAWEI Matebook D 2018HUAWEI MateBook D 2018
5HUAWEI Matebook XHUAWEI MateBook X
6HUAWEI Matebook DHUAWEI MateBook D
7HUAWEI Matebook EHUAWEI MateBook E
Features Usage Guide Phone System Requirements Laptop System Requirements
Device connection
  • Laptops with the Huawei Share icon
  • Huawei phones that support NFC and run EMUI 9.0 or later.
  • Honor phones that support NFC and run EMUI 9.0 or later, or Magic UI 2.0 or later.
For more information, refer to List of Compatible Phone Models.
  • Laptops with PC Manager version 9.0.1.80 or later.
Image sharing From phone to laptop: up to 500 images each time
From laptop to phone: 1 image each time
Video sharing Supported video formats: MP4, AVI, MKV, MPG, MPEG, and MOV.
Document sharing Supported document types: Word, PPT, Excel, PDF, and TXT.
From laptop to phone: Open the document using Microsoft Office 2016 or later versions.
From phone to laptop: Open the document using WPS version of 11.5.2 or later.

  • Huawei phones that support NFC and run EMUI 9.1 or later.
  • Honor phones that support NFC and run EMUI 9.1 or later, or Magic UI 2.1 or later.
For more information, refer to List of Compatible Phone Models.

  • Laptops with PC Manager version 9.1 or later.
OneHop Screen Recording
  • Maximum single recording time is 60 seconds.
  • Only available on laptops with Intel processor.
OneHop Clipboard Sharing For sharing text only.
  • Device connection
    Usage Guide
    • Laptops with the Huawei Share icon
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.0 or later.
    • Honor phones that support NFC and run EMUI 9.0 or later, or Magic UI 2.0 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.0.1.80 or later.
  • Image sharing
    Usage Guide From phone to laptop: up to 500 images each time
    From laptop to phone: 1 image each time
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.0 or later.
    • Honor phones that support NFC and run EMUI 9.0 or later, or Magic UI 2.0 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.0.1.80 or later.
  • Video sharing
    Usage Guide
    • Supported video formats: MP4, AVI, MKV, MPG, MPEG, and MOV
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.0 or later.
    • Honor phones that support NFC and run EMUI 9.0 or later, or Magic UI 2.0 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.0.1.80 or later.
  • Document sharing
    Usage Guide
    • Supported document types: Word, PPT, Excel, PDF, and TXT
    • From laptop to phone: Open the document using Microsoft Office 2016 or later versions.
    • From phone to laptop: Open the document using WPS version of 11.5.2 or later.
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.1 or later.
    • Honor phones that support NFC and run EMUI 9.1 or later, or Magic UI 2.1 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.1 or later.
  • OneHop Screen Recording
    Usage Guide Maximum single recording time is 60 seconds.
    Only available on laptops with Intel processor.
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.1 or later.
    • Honor phones that support NFC and run EMUI 9.1 or later, or Magic UI 2.1 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.1 or later.
  • OneHop Clipboard Sharing
    Usage Guide For sharing text only
    Phone System Requirements
    • Huawei phones that support NFC and run EMUI 9.1 or later.
    • Honor phones that support NFC and run EMUI 9.1 or later, or Magic UI 2.1 or later.
    For more information, refer to List of Compatible Phone Models.
    Laptop System Requirements
    • Laptops with PC Manager version 9.1 or later.
Note: • To check the system version of your phone, go to Settings > System > Software update (or System update). • To check the version of PC Manager, open PC Manager, and go to 三 > About.

Huawei Share OneHop is currently not available on this model.

For more information, contact Huawei customer service centre.

Customer service hotline: 400-830-8300 / 800-830-8300 (land-line)

List of Compatible Phone Models

Huawei phones:

HUAWEI Mate 9, HUAWEI Mate 9 Pro, HUAWEI Mate 10, HUAWEI Mate 10 Pro, HUAWEI Mate RS, HUAWEI Mate 20, HUAWEI Mate 20 Pro, HUAWEI Mate 20 X, HUAWEI Mate 20 RS, HUAWEI P10, HUAWEI P10 Plus, HUAWEI P20, HUAWEI P20 Pro, HUAWEI P30, HUAWEI P30 Pro, and HUAWEI nova 2s, HUAWEI nova 3i, HUAWEI nova 3, HUAWEI nova 3e, HUAWEI P20 lite.

Honor phones:

HONOR 9, HONOR V9, HONOR 10, HONOR V10, HONOR V20, HONOR Note10, and HONOR Play

Note: 1. NFC must be supported on the phone. 2. Phone models that support Huawei Share OneHop may vary depending on the region released. 3. Product images, videos, and screen display above are for reference only. Actual product and screen display may vary.

NFC Detection Area

NFC detection area may vary with phone models, but it is usually near the rear camera.

FAQs

  • What should I do if there is no response when I tap my phone to the laptop's Huawei Share icon?

    • Ensure that your phone is unlocked and the screen is kept on.
    • Check that NFC is enabled.
    • Tap the NFC detection area at the back of your phone to the Huawei Share icon until your phone vibrates or rings.
  • What should I do if image transfer fails when I tap my phone to the laptop's Huawei Share icon?

    • Check the laptop model compatibility: Huawei Share OneHop is only available on laptops with PC Manager version 9.0.1.80 or later that is running in the background.
    • Make sure that Wi-Fi and Bluetooth are enabled on your laptop, and that Wi-Fi, Bluetooth, and NFC are enabled on your phone. Tap the NFC detection area at the back of your phone to the Huawei Share icon again. If the issue persists, restart your phone and laptop.
  • If I open a file on my phone and my laptop at the same time, which file will be transferred first?

    • The file on your phone will be transferred to your laptop first by default.
    • To change the direction of the file transfer, close the file on your phone and go to the phone's home screen.
  • Where are files transferred from my phone stored on the laptop?

    • Open PC Manager, go to Settings > Phone Connection (My Phone) to view or modify the location where the files are stored.
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