huawei customer service

Huawei-v4
  • Store
  • Smartphone
  • Wearable
  • PC
  • Tablet
  • Audio
  • Router
  • HUAWEI Mobile Services
  • Support
  • Community
  • Login

    Hi,

  • Sign out
profile
  • Login

    Hi,

  • Sign out
Cart
Popular Products
HUAWEI WATCH GT 5 Pro
HUAWEI WATCH GT 5 Pro
HUAWEI MatePad Pro 13.2-inch
HUAWEI MatePad Pro 13.2-inch
HUAWEI FreeArc
HUAWEI FreeArc
Quick View
HUAWEI Store
Watches & Bands
PCs
Promotions
Find Service Centre
AppGallery
Set-up Guide
How to get Apps
enter more search keys
  • Africa
  • Asia Pacific
  • Europe
  • Latin America
  • Middle East
  • North America
  • Global

Service appointment

      Picture verification code
      1 Fill in device information. Change Product
      How do I query the device IMEI/MEID/SN/MAC?

      Search
      IMEI/MEID/SN/MAC:
      Expected warranty expiration date
      2 Select the fault type. Can be modified
        0-200
        3 Fill in the contact information. Can be modified
        Add contacts
        More
        4 Select the service center. Show current location
        Find all Service Centers
        1. Find all Service Centers
        Show current location
        Select Service Center
        Select Arrival Time
        No Service Center available at the moment, please select another City.
        Select Service Center
        Find all Service Centers
        1. Find all Service Centers
          Can be modified
          Arrival time
              Confirm

              No reservation resource

              No Service Center available at the moment, please select another City.

              No Service Center available in your country, please contact online Customer Service for help.
              I have read and agreed Huawei Appointment Service Terms of Use and Disclaimer
              Please check the information carefully. You will only be able to modify the fault type, contact information, and appointment time once the appointment is submitted.
              Submit
              You have submitted the appointment successfully.
              Fault Type
              appointment Time
              Service Center
              Route
              Repair Progress Query

              Reminder:

              1. The device needs to be opened for detection. The data may be lost during the repair. Please proceed with data backup and remove the screen lock for a more efficient repair.

              2. If you cannot arrive at the service center on time, please change the appointment time at least one day in advance.

              Appointment Progress Tracking

              You can track your appointment progress through the preinstalled Support app on your device.

              • Support

              Save

              Support

              Contact Us
              Contact Us
              • Chatbot Hours: (English) 24/7
              • Hotline
              • Email
              • Home
              • Support
              • Repair Appointment
              • Create
              PRODUCTS
              • Smartphone
              • Wearable
              • PC
              • Tablet
              • Audio
              • Router
              • Accessories
              • AppGallery
              SHOP
              • Terms of Sale
              • Delivery Policy
              • Return Policy
              • FAQ
              • Employee Purchase
              • Huawei Points Program - Terms and Conditions
              SUPPORT
              • Service Privacy Notice
              • Warranty Policy
              • EMUI
              • HiSuite
              • MYHUAWEI
              • GPSR
              ABOUT HUAWEI
              • About Us
              • Privacy
              • Contact Us
              • Huawei Group
              • Huawei Enterprise
              • Huawei Carrier
              • Join Us
              Support Payment Type
              • VISA
              • Matstercard
              • American Express
              • Group
              • PayPal
              Follow Us
              @2025 Huawei Device Co., Ltd. All rights reserved.
              • Site Map
              • Terms Of Use
              • Privacy Notice
              • Cookie Policy
              • Cookie Settings
              United Kingdom - English
              Leaving consumer.huawei.com
              After clicking the link, you will enter a third-party website. Huawei is not responsible and has no control over this third party website.
              Return Continue