TROUBLESHOOTING
Find quick solutions for common issues.
Screen
Charging & Power consumption
Calling & Mobile network
Lag & System crashes
System Software and Apps
Camera
Connectivity
Contacts and SMS
Others
Device Center
Log into your HUAWEI account to add, manage multiple devices and to learn more about what your device can do.
Smart Diagnosis
Only a tap away to check your phone's software and hardware conditions.
Start diagnosis
Start diagnosis
Send for Repair
Contact us on our hotline number, live chat, or email to book a repair.
Door-to-door service
Repair your devices from the comfort of your home. First get in touch with us to book a repair; our logistics suppliers will pick up your items at your door.
Free shipping
Free collection and delivery.
Send for Repair
Contact us on our hotline number, live chat, or email to book a repair.
Door-to-door service
Repair your devices from the comfort of your home. First get in touch with us to book a repair; our logistics suppliers will pick up your items at your door.
Free shipping
Free collection and delivery.
Spare Part Prices
Easy access to spare part prices.
Official spare parts with quality assurance.
Transparent pricing to protect your rights.
Benefits
Check the benefits for your devices.
Find your e-cards and use them as your warranty-invoice.
Update
Update your device to the latest version.
Get the updates and learn all new features.
More services at hand
Explore many other services and functions on Support!
Where to find Support App?
Option 1
Option 2
Open Support App on the home screen:

Find the Support App icon and tap to enter.
Search Support App with HUAWEI Assistant:

Scroll down from the top of your screen and type "Support" in the search box.