Support App

Find all the information and services that you need in the official HUAWEI Support App

Device centre

An overview of all of your devices and related service information.
Personalised solutions to meet your needs.

Check-up & repairs

Fix your device's problems with just one tap.

  • Smart Diagnosis
  • Test, locate and fix your smartphone's issues with Support App's troubleshooting function. Get detailed instructions that will help you solve them.
  • Repair Services
  • If the issue detected requires a repair, apply for a postal repair or make a repair appointment at our Authorised Service Centres.

Service Centres

Locate nearby Service Centres and get the address, business hours and contact information.

Postal Repair Service

Quick, safe and hassle-free booking with no shipping fees.

On-site pick-up and drop-off services

Request a repair and our logistics partner will pick up your device at your door. Alternatively, find and send your device from a nearby drop-off point.

Free shipping

Collection and delivery of your device are totally free of charge.

Real-time repair tracker

Track the status of your repair online.

Events and promotions

Stay tuned for exclusive service events and special promotions.

More services

Spare parts prices

Check the estimated price for out-of-warranty repairs using HUAWEI official channels, with assured high quality and transparent pricing.

Benefits

Check your device's warranty period and other benefits.

Repair progress

Track the status of an existing repair.

Discover

Become the master of your own device with simple tips and tricks.

Explore

Get up to date with HUAWEI's weekly articles on hidden features and shortcuts of your device, news, recommendations and so much more!

Video clips

Find tech class and top questions content in our video collection.

Product zone

Find tailored information for your device in the product zone.

Recommended

Our own recommendations for you.

Where do I find the Support App?

On the home screen, simply scroll down from the top of the screen and search for "Support" in the search box.

Update the Support App to its latest version

Click here to update it
Please note that you will not receive an update notification if the app version has already been updated to its latest version.