FAQ

Frequently Asked Questions

  • Overview
  • Add a bank card
  • In-store payments
  • Remove a bank card
  • Wallet app

Huawei Pay is a mobile payment service launched by Huawei, in cooperation with partners, providing secure, convenient mobile payment services for Huawei device users. Huawei Pay allows you to pay with phones capable of QR Code, instead of using plastic bank cards. You can make secure and convenient payments, simply by scanning QR code or barcode against a contactless payment terminal or card reader.

To use Huawei Pay, download Wallet from AppGallery and install it, then add one or more bank cards.

Huawei Pay can be used for:

  • In-store payments with a payment QR code (available in South Africa only)
  • HUAWEI PAY will support all the merchant which are using Zapper as a payment method.
  1. All models of Huawei phones will be supported in South Africa.
  • You may also use Huawei Pay to pay by scanning a code method.
  • Before using Huawei Pay, please ensure that you have updated your phone and Wallet to the latest version.
  • Some products may not be on sale in your country/region.

If you have lost your phone, perform any of the following operations to remove or suspend the cards that have been added to the Wallet as soon as possible:

  1. Log in to the Cloud website (cloud.huawei.com) using a computer, and click Settings in the upper right corner. From there, you can suspend or remove the added cards. A suspended card cannot be used on the phone. If you find your phone later, you can resume the card to continue using it.
  2. Log in to the Cloud website (cloud.huawei.com), go to Find My Phone, select your phone, and click Erase data.

Huawei Pay offers an easy, secure way to pay by using OR code method. The reasons are as follows:

  1. Your actual card number is not involved in transactions when you use Huawei Pay. A token (Device card number) is used instead. Therefore, your actual card number is not stored on your phone, nor on Huawei Pay servers, and is not shared with the merchant either.
  2. Every transaction requires fingerprint, face, or Payment PIN authentication.
  3. During payment, Huawei Pay doesn't retain any transaction information that can be tied back to you.
  4. The cards added to Huawei Pay receive the same fraud protection from your bank as your physical bank cards.

For security reasons, a Device card number (also known as a virtual card number) will be generated for each bank card added. A different Device card number may be generated for the same physical bank card each time it is added to your phone.

Note that the bank card number printed on the in-store payment receipt is the Device card number, not the actual number of your physical bank card. It is not necessary to know the Device card number. If a refund is required, just tell the cashier to target the return transaction to the card on which the original payment was made and contact with Zapper hotline.

To learn the complete Device card number, contact the bank's customer service.

Huawei Pay can be used for:

  • In-store payments with a payment QR code (only available in South Africa)
  • In-app purchases (to be launched)
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