huawei warranty policy

Limited Warranty Notice (English)

This warranty will be provided by HUAWEI Technologies Co., Ltd. or the relevant local affiliate listed at the following address: https://consumer.huawei.com/za/support ("HUAWEI"). HUAWEI provides the warranty set out in this document, in respect of HUAWEI branded products and/or accessorys ("Product(s)") purchased within the Republic of South Africa, to the consumer (the "Warranty").

The Warranty is voluntarily offered by HUAWEI and is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and to any rights of the consumer against the original retail seller of the Product and, therefore, does not affect, change or replace such rights.

What is covered by this Warranty?

1. HUAWEI warrants that the Products are free from defects in materials and workmanship under normal use and in accordance with the respective Product user manual, during the Warranty Period (defined below).
2. The warranty is valid for the following periods –

2.1. 12/24 months for the Host unit and non-removable Battery for all devices purchased;

2.2. 36 months for the Host unit and non-removable Battery for all devices purchased from any Vodacom/MTN/Telkom/Cell C store or online from Vodacom/MTN/Telkom or Cell C;

2.3. 6 months for removable Battery and Charger, and from the date of activation/purchase of the Product (the "Warranty Period").

What HUAWEI will do in the event of a Warranty claim?

1. During the Warranty Period, HUAWEI or an authorised service center, [the list of authorised service centers is available at the following address: https://consumer.huawei.com/za/support/service-center/ ("Service Center/s") will repair or replace, at HUAWEI's option, the Product or any relevant parts thereof in the event of any defect in the materials and workmanship.
2. The repaired Product (or part) or the Product (or part) provided as a replacement for a defective Product (or part), shall be free from defect in materials and workmanship. Repair or replacement of a Product or part may involve the use of a functionally equivalent reconditioned unit.
3. The consumer shall not be charged (whether for parts, labour or otherwise) for the repair or replacement of a defective Product during the Warranty Period. All replaced defective Product, parts, boards or equipment shall become the property of HUAWEI after the defective Product has been replaced or repaired.
4. The Warranty in respect of a repaired or replaced Product or part shall continue for the remainder of the Warranty Period of the Product which was repaired or replaced or, for three (3) months from the date of repair, whichever is longer.
5. The consumer will be required to provide the original retail purchase receipt or other documentation or information requested or required by applicable legislation in respect of the date and place of purchase. In the event that such information is not presented or if it is incomplete or illegible, HUAWEI reserves the right to refuse providing the above service in respect of any Warranty claim.

What is not covered by the Warranty?

1. This Warranty does not cover defects and damage resulting from the following:

1.1. Normal wear and tear of the equipment or otherwise due to the normal aging of the equipment.

1.2. The Product being used other than in a normal and customary manner.

1.3. Any disassembly, repair, alteration or modifications carried out by anyone other than HUAWEI or an Authorised Service Center.

1.4. Misuse, abuse, negligence or an accident howsoever caused.

1.5. Improper testing, operation, maintenance, installation, or any alteration or modification of the Product.

1.6. Spillage of food or liquids, corrosion, rust or the use of wrong voltage.

1.7. Scratches or damage to plastic surfaces and all other externally exposed parts due to normal use.

1.8. Use outside of use permitted under the Product’s user manual.

2. This Warranty will not be available in the following instances:

2.1. if the serial number or warranty seal on the Product is illegible, has been defaced or removed;

2.2. without any proof of purchase provided by the consumer to HUAWEI.

3. The Warranty applies to the Product as originally supplied. The Warranty does not apply to any software or other equipment owned by HUAWEI or third parties however, you should check the end-user license agreement, separate warranty/ guarantee statement(s) and/or any exclusions which are provided or intended to apply to such items.
4. Laws and regulations relating to the protection of consumer rights and interests in The republic of South Africa.

4.1. The following are laws and regulations related to the protection of consumer rights and interests in the republic of South Africa and its link related to Huawei products and services mentioned above.

4.1.1 Consumer Protection Law of the Republic of South Africa.

https://www.gov.za/documents/consumer-protection-act

Your responsibilities

Before delivering your Product to HUAWEI or an Authorised Service Center for service under this Warranty, you should make a backup copy of the contents of your Product and remove all personal information, data, photographs and other documentation stored in the Product. You must also disable all security passwords before providing the Product to HUAWEI or an Authorised Service Center for service.

Limitation of HUAWEI’s liability

1. Except for the express warranties set forth above, HUAWEI grants no other warranties, express or implied, by statute or otherwise, regarding the Product, fitness for any purpose or otherwise. Consumer law in some countries does not permit limitations under a Product warranty and therefore certain limitations set out in this warranty document may not apply to you.
2. HUAWEI is not responsible or liable for the damage to or loss of any programs, data, SIM card or removable storage media where you do not backup your data before delivering your Product to HUAWEI or an Authorised Service Center for service under this Warranty.
3. To the extent permitted by local laws, HUAWEI shall not be liable for any loss which is not a reasonably foreseeable consequence of a breach by HUAWEI of this Warranty. As a consumer, your use of the devices shall be non-commercial. HUAWEI shall therefore not be liable to you for any loss of profits, revenue, anticipated savings contracts or time arising out of your use of or inability to use the device.
4. In any event, HUAWEI and its supplier’s liability under this limited warranty shall be limited to the amount actually paid by the consumer for the Product or the current replacement value, whichever is greater.
5. Nothing in this warranty shall exclude or limit HUAWEI’s liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation or any other liability that cannot be limited or excluded by law.
6. If you experience any difficulty please contact the HUAWEI hotline 0868061111 or refer to services on your local HUAWEI website.
7. This Warranty shall be updated by HUAWEI from time to time. Please refer to your local HUAWEI website to obtain the latest version of the Warranty for the Product.