Compatibility

What are the mobile phone models compatible with the device?

The device is compatible with phones running Android 4.4 or later/iOS 9.0 or later.

The Random Access Memory (RAM) must be more than 2 GB.

Why am I unable to find the Bluetooth name of my device in the connected device list under Bluetooth in my phone?

Your device can be connected to your phone only in the Huawei Health app. Please download the latest version.

What should I do if I pair my device with the phone but the Huawei Health app does not show they are connected?

Cause: This problem may occur because the Bluetooth connection of the phone is abnormal.

Solution:

1. Restart the HUAWEI Health app, select your device, and touch Touch to reconnect.

2. Restart your device, and then touch Touch to reconnect in the HUAWEI Health app.

3. For Android users: Open the Huawei Health app, select your device, and then touch Unpair to delete the pairing record. Reconnect your device and phone.
For iOS users: Touch Devices in the bottom-right corner of the Huawei Health app, swipe left on the device icon you want to delete and touch Delete. On your phone, go to Settings > Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired device, and then touch Forget This Device to delete the pairing records for reconnection.

4. If the issue persists, restore your device to default settings and try again.