Virtual navigation keys on my HUAWEI phone are unresponsive

Applicable products： Smartphone
Applicable products：
zoom in pic
Virtual navigation keys on my HUAWEI phone are unresponsive

If the issue occurs when you're using Three-key navigation, clean the screen and troubleshoot as follows:

Virtual navigation keys on the home screen are unresponsive

This may be due to the Mistouch prevention area having been touched. Remember to touch the virtual navigation key area instead.

  • Try touching the navigation keys with greater precision.

  • Avoid touching the areas above or between the navigation keys.

Virtual navigation keys are unresponsive when an app is being launched

  1. When an app is loading upon being launched, the navigation keys may be unresponsive for a short time.
  2. Some apps can't be exited via the Return key. To close such apps, go to the Recent task screen to stop it from running.

    For Three-key navigation: Touch , and touch to close apps in the background.

    For Gesture navigation: Swipe from the bottom to the center of the screen, and touch to close apps in the background.

If the issue remains unresolved

If the issue remains unresolved, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.

Helpful or not?
Yes No
Thanks for your feedback.

share

copy

Share