eSIM
| eSIM |
Embedded-SIM (eSIM) is a virtual SIM card that can be used instead of a physical SIM card. An eSIM card works in the same way as a physical SIM card, but occupies no space and can be linked with multiple card numbers. You are free to switch between carriers to find the best deal for you.
- This feature may vary depending on your carrier.
- This feature is only available in some countries and regions.
- This feature may vary by device.
Apply for an eSIM Card
Contact your carrier to apply for an eSIM card.
- You can apply for multiple eSIM cards, the maximum number of which is determined by the eSIM chipset capacity of your phone. If the number of eSIM cards you apply for has exceeded the limit, you will see a prompt on your phone indicating that you cannot add any more eSIM cards.
- Only one eSIM card can be used at a time.
Add an eSIM Card
- Go to .
If your phone is a single-SIM device, the SIM management screen still displays two options: SIM 1 and SIM 2. By default, the eSIM card is installed in SIM 2 slot.
If your phone is a dual-SIM device and a physical SIM card is already inserted in SIM 2 slot, you will be prompted to disable SIM 2 when adding an eSIM card. Inserting or removing SIM 2 will not affect the eSIM services.
- Touch
next to SIM 2. Perform any of the following operations to add the eSIM card:
- Scan the QR code: After you apply for an eSIM card number, the carrier will provide a QR code. After you scan the QR code, your phone will download and install the configuration file, and enable the new eSIM card by default.
- Scan the image: If you cannot use the camera to scan the QR code provided by the carrier (for example, when you are applying for an eSIM card through the carrier's app), save the QR code provided by the carrier as an image. Touch Select from Gallery while scanning a QR code, and select the saved QR code image. Your phone will automatically identify the QR code and download and install the configuration file.
- Enter the activation code: Touch Enter manually then follow the onscreen instructions to enter the activation code provided by your carrier.
Enable the eSIM Card
Enable an eSIM card if you want to use it again.
On the SIM management screen, touch next to SIM 2. Enable the eSIM card as prompted.
Disable the eSIM Card
If you do not want to use an eSIM card or want to switch to another eSIM card, you can disable it easily.
After an eSIM card is disabled, you cannot use it to communicate with others. However, the monthly fee will not be suspended or stopped. After the eSIM card is disabled, the eSIM card information is still in the eSIM list, and you can enable the eSIM card again.
On the SIM management screen, touch next to SIM 2. Disable the eSIM card as prompted.
If you want to switch SIM 2 to a physical card, touch Removable SIM. Your phone will automatically disable the eSIM card.
Some eSIM cards cannot be disabled after being enabled. For details, contact your carrier.
Name the eSIM Card
You can give different names to your eSIM cards, such as "Business" or "Personal".
On the SIM management screen, touch next to SIM 2, then follow the onscreen instruction to edit the name of the eSIM card.
Delete an eSIM Card
You can delete an eSIM card that you no longer use. The deleted eSIM card cannot be restored and will not be displayed in the eSIM list.
Disable the eSIM card before deleting it.
On the SIM management screen, touch next to SIM 2. Follow the onscreen instructions to delete the eSIM card.
- Deleting an eSIM card does not mean that you have canceled the contract with the carrier. The carrier will continue to charge for the eSIM card. To stop charges from being incurred, contact your carrier to deregister the eSIM card service.
- Some eSIM cards cannot be deleted. For details, contact your carrier.
Restore the eSIM Card to Its Factory Settings
- If you select Reset but keep eSIMs when restoring your device to its factory settings, the eSIM card can still be used after the device is powered on again.
- If you select Reset, the information about the eSIM card will be deleted, and the eSIM card cannot be used anymore. This does not mean that you have canceled the contract with the carrier. The carrier will continue to charge for the card number. To stop charges being incurred, contact your carrier to deregister the eSIM card service.
eSIM card information is your personal data and you should be careful with it.