HUAWEI Express Repair Service Terms & Conditions
Effective September 2023
1. Introduction
  1. 1.1 HUAWEI Express Repair Service is organized and managed by HUAWEI Technologies Africa (Pty) Ltd ("HUAWEI"), including affiliates and subsidiaries (collectively referred to as the "Organizers").
  2. 1.2 This service is comprised of:
    • • Collection from user;
    • • Device repair; and
    • • Delivery to User.
    ("collectively referred to as the "service")
  3. 1.3 The service is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
  4. 1.4 By participating in this service, all Users agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
  5. 1.5 This service is ongoing (No end date)
  6. 1.6 The service is exclusively applicable to HUAWEI Users within the Republic of South Africa. (No cross - border collection & Delivery)
  7. 1.7 By making use of the service, you consent to the Organiser accessing your device, which includes access to any data (personal or otherwise) on your device.
2. To ensure the privacy and safety of your data, it is advisable that
  1. 2.1 Users back up all, including but not limited to existing data, software, programs, applications, images, videos, recordings phonebook and then erase this from the device.
  2. 2.2 Users must take note any data (personal or otherwise) remaining on their device will be accessible by HUAWEI during the repair process and for the purpose of performing the service.
  3. 2.3 The screen lock on the device is disabled
  4. 2.4 All removable storage media, such as SIM or Memory Card is removed.
  5. 2.5 The Organiser and its authorized service centers will not be responsible for any loss whatsoever of data, software, programs or SIM or Memory Card should this not be backed up, and erased as stipulated above in clauses 2.1 and 2.2.
  6. 2.6 To ensure the safety of the device during transit please do the following:
    • 2.6.1 Please ensure that you package the device in a safe and secure manner to prevent any damage during transit.
      (The User/ Sender is responsible for packaging to avoid damage).
    • 2.6.2 Please ensure all shipping documents are printed and signed prior to the Organiser’s courier partner, TNT collecting the device.
    • 2.6.3 HUAWEI will insure your device for loss or damage caused during transit.
  7. 2.7 Competition Participants acknowledge that any personal information including but not limited to name, contact number and delivery address supplied to the Organisers for purposes of this service is provided voluntarily.
  8. 2.8 User data collected via the Competition will not be used for any other purpose other than for the service only. Unless the User has consented, the Organisers will not sell, exchange, transfer, rent or otherwise make available any Personal Information to other parties and User’s indemnify the Organisers from any unintentional disclosures of such information to unauthorized persons.
  9. 2.9 User data collected via the entry for this service will be stored for as long as it is legally required to and in accordance with the Organisers’ Privacy Policy – HUAWEI https://consumer.huawei.com/za/legal/privacy-policy/.
  10. 2.10 If there is no legal requirement, the collected information will only be stored for as long as it is needed.
3. Devices out of warranty
  1. 3.1 Repairs for devices out of warranty will be charged for.
  2. 3.2 A quotation will be provided to the User before any repair work is done on the device.
  3. 3.3 Should there be any costs for diagnostic work to be performed on the device before a quotation can be drawn up, you will be advised of this and the associated costs.
  4. 3.4 No diagnostic work or repairs will be done on the device without receiving Users’consent to do so.
  5. 3.5 Any monies outstanding for out of warranty repairs must be paid prior to the device being returned to the User.
4 General Terms and Conditions
  1. 4.1 The Service is ongoing.
  2. 4.2 he service period may be extended or reduced at the discretion of the Organisers.
  3. 4.3 The service, and any terms and/or condition ns surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Users shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.
  4. 4.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the service for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Users in a manner that is expedient according to its best ability.
  5. 4.5 The service, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the service, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Users shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.
  6. 4.6 The Organisers reserve the right to amend the rules and/or terminate this service immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Website. In such event, all Userswaive any rights that they may have/purport to have in terms of this service and acknowledge that they will have no recourse against the Organisers whatsoever.
  7. 4.7 In the event of a dispute in regard to any aspect of the service and/or the Terms and Conditions, the Organiser’s decision will be final and binding and no correspondence will be entered into.
  8. 4.8 Users indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this service.
  9. 4.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
  10. 4.10 South African law shall govern these service terms and conditions and the courts of South Africa shall have exclusive jurisdiction.


Statement of consent：
1. I agree to provide my personal information to HUAWEI TECHNOLOGIES AFRICA (PTY)LTD ("HUAWEI") for the HUAWEI repair service .
2.User data collected for the_HUAWEI repair service will not be used for any other purpose than for the HUAWEI repair service .
3. User data collected for the HUAWEI repair service will be stored for as long as it is legally required to in accordance with HUAWEI’S Privacy Policy located at: https://consumer.huawei.com/za/legal/privacy-policy/.
4. I hereby give my consent that HUAWEI may collect, process and distribute my personal information where legally required to do so.
5.I understand my right to privacy and the right to have my personal information processed in accordance with the conditions for lawful processing of personal information in accordance with the Protection of Personal Information Act 4 of 2013.
6.I acknowledge that I understand the purpose for which my personal information is required and for which it will be used.
7.I understand further, that all my personal information which I provide will be held and/or stored securely for the purpose for which it was collected.
8.I declare that all my personal information provided to HUAWEI is accurate and up to date.
9. I hereby indemnify and hold HUAWEI harmless against any and all bodily injuries or harm and/or death and all actual or contingent losses, liabilities, damages, costs (including legal costs on the scale as between attorney and own client and any additional legal costs), expenses of any nature whatsoever which I may suffer or incur and/or any claims of whatsoever nature which may arise as a result of, or in connection with participation in the repair service .
For any other assistance or queries you may please contact us on these platforms, Live chat, Mail or Phone us on 086 086 1111.