What should I do if my device screen is damaged?
| What should I do if my device screen is damaged? |
Your phone/tablet/PC/wearable screen is not working well? Don't worry. We are here to support!
Screen Repair Solutions
If you need to have your screen or screen components replaced after detection from HUAWEI expertise, you can choose to repair it based on the actual warranty status or any on-going service activities.
1. Claim the purchased or gifted HUAWEI Care+ product to repair
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Service product |
Applicable Product Category |
Device Benefit Query |
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2. Participate in Service Activity to repair at a favorable price
If your faulty device does not have the valid benefits or the benefits have expired, you can participate in the screen repair activities launched by HUAWEI.
Please carefully check the applicable models and participation conditions of the following activities in detail, and select the offer suitable for your device.
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Activity |
Activity Content |
Service Channel |
Participation Conditions |
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On HUAWEI service days, the labor fee is free of charge. Consumer only need to pay the spare parts fee. |
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If the internal screen functions are intact after detection from HUAWEI technical expertise, consumer can replace the external screen with Kunlun glass. Kunlun Glass is a nano microcrystalline glass made by growing 10 quadrillion-level strong nanocrystals in glass, which will significantly improve the glass's strength. |
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The actual faulty condition is subject to the inspection result of HUAWEI Service Center. |
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If the internal screen functions are intact after detection from HUAWEI technical expertise, consumer can replace the screen glass cover of specified models without high maintenance costs. |
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Free 6 Months HUAWEI Care+, consumer can claim one time repair for one accidentally damaged part of the device's main parts during the first 6 months from device purchasing date. |
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The consumer's screen must be the original one and complete.
The actual faulty condition is subject to the inspection result of HUAWEI Service Center. |
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Enjoy 2 Years 2 times accident warranty for device damage, with original parts replacement. |
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Screen Maintenance Suggestions
1. Avoid dropping, impacting or squeezing the screen to reduce the risk of screen damage.
2. To prevent the screen from being scratched, it is recommended that you use a protective film. Do not place the screen near sharp or hard objects (such as keys and gravel). If the screen is hit or rubbed back and forth by these objects, the screen are at a risk of being scratched, damaged, cracked, or worn.
3. For phones with curved screens, it is recommended that you use an anti-slip case to prevent the screen from being damaged when the phone falls.
4. Do not place heavy objects or sharp metal objects on the screen.