What should I do if my phone or tablet screen is broken?

Applicable products: Tablet,Smartphone
Applicable products:
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What should I do if my phone or tablet screen is broken?

Your phone/tablet screen is broken? Don't worry about it. We are here to support!

Scenario

  1. Non-user-related damage: If your device, tested by HUAWEI Authorized Customer Service Center, has been caused by non-user-related damage, it can be repaired free of charge (including labor fee and maintenance fee).
  2. Human damage: If your device, tested by HUAWEI Authorized Customer Service Center, has been caused by human damage, it can be repaired with maintenance fee.

Repair the screen with HUAWEI Care products

If your screen has been damaged by human actions:

  1. If you have purchased HUAWEI Care - Screen Protection before, you can request to use the benefit to repair your broken screen. During the service process, the official Huawei-certified engineer will repair your device using the original spare parts without affecting the subsequent warranty.
  2. If you did not purchase the above-mentioned benefit or the purchased benefit has already expired, you will need to pay the out-of-warranty repair costs. Click here to check the applicable models and charging standards. (Kindly note that, VAT and Labor fees are included in the estimated listed prices. The estimated listed prices are for reference only.)

Don't know where to inquire about the benefits?

You can find more information about your device by visiting UAE Device Benefits Enquiry Guide.

Repair Channels (Applicable to all damage scenarios)

  1. In-store repair

    Make an appointment to the store: If Huawei products are scheduled to be repaired in the store, you should call the store and make an appointment in advance.

    Walk-in repair: Huawei products can be repaired directly in the store. You can click here to quickly check the HUAWEI Authorized Customer Service Center nearby. We recommend you to contact the service center first before arrival in order to save your time.

  2. Postal repair

    You can also choose the two-way-free postage repair service provided by Huawei.

Service Campaign

During the Huawei Service Day, you can enjoy a free labor fee benefit if you go to a HUAWEI Authorized Customer Service Center to repair the broken screen. For more information, please visit HUAWEI Customer Service Official Website.

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