[UAE] What to do if my battery is damaged?

Applicable products： Audio Series，PC，Tablet，Smartphone
Applicable products：

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[UAE] What to do if my battery is damaged?

If you are facing a swollen, corroded or leaking battery, battery charging issues, fast drain issues or device overheating issues, don't worry, we are here to support!

Battery Repair Solutions

When you need to replace the device battery or battery component after thorough detection by HUAWEI professional technician, you can repair/replace your faulty battery according to the HUAWEI Care + service or any suitable on-going activities.

1. Claim the purchased or gifted HUAWEI Care+ product to repair

Service product

Applicable Product Category

Device Benefit Query

HUAWEI Care+
  • Smartphone
  • Tablet
  • PC
  • Audio
  • If you have the device SN, you can check whether the benefit is valid or not via HUAWEI official website or My HUAWEI App or HUAWEI Hotline.
  • If you don't have the device SN, you can visit the nearest HUAWEI Authorized Service Center to confirm and the service center will repair the device according to the actual warranty condition.
 

2. Participate in suitable activities to repair

If your faulty device does not have the valid benefits or the benefits have expired, you can participate in battery repair activities launched by HUAWEI.

Please carefully check the applicable models and participation conditions of the following activities in detail, and select the offer suitable for your device.

Activity

Activity Content

Service Methods

Participation Conditions

HUAWEI Service Day - Labor Free

On HUAWEI service days, the labor fee is free of charge. You only need to pay the spare parts fee.
  • Appointment
  • Walk-in

Within the validity period, this benefit will be available to each product (subject to the SN) for once.

Battery Replacement

Your phone, tablet or PC battery can be replaced at a lower price under this battery offer. Click now and get a new original battery for just 49 AED or 199 AED.

  • Genuine battery: Long lasting, good quality, safe and reliable.
  • Fast & Reliable Service: Fast onsite battery replacement in service center by professional technician.
  • 90 Days Warranty: An additional 90-day warranty from device collection date.
  • Battery Replacement event is valid at all HUAWEI Authorized Service Centers. Please review the online support team or service center team for the supported models.
  • This event is applicable to selected models only.
  • Applicable only to battery replacement, excluding other issues and repairs.
  • Campaign price includes spare part price, labor charge and tax.
  • The replaced spare parts are entitled for additional 90 days of warranty starting from the collection date. The warranty does not cover damage resulting from mishandling/human induced damage.
  • First come first serve basis. Subject to parts availability. Offer ends on stock-out.
  • Battery Replacement promotion is not applicable with other ongoing event promotion.
  • Both walk in customers and dealers are entitled to participate in this event.
  • HUAWEI reserves the right to amend the terms and conditions without prior notice.

Battery Maintenance Guide

To make the best use of your battery, do not expose the device to high temperature or high voltage scenarios. Below are some detailed suggestions:

  • Do not place your device in a high-temperature environment (>45°), in direct sunlight, or in close proximity to a heating device, such as a heater or oven.
  • Do not use the device in high-temperature environment, in direct sunlight, or in close proximity to a heating device, such as a heater or oven (Device operating Temperature is between 0 ℃ to 35 ℃)
  • Do not use your device (especially to run power-intensive gaming or video apps) while it is charging, in order to prevent overheating.
  • Disconnect the charger from your device when it is fully charged.

For more information, please refer to the below articles:

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