Extended Warranty

Extend the hardware warranty with additional 1 year or 2 years upon the expiry of the standard warranty of product purchased, subject to terms and conditions.

Services included:

  • (1) Replacement/Repair with 100% genuine spare parts
  • (2) Service quality guaranteed
  • (3) HUAWEI One-stop service, easy to claim & repair

Recommended Retail Price

Model Price - 2 Years Warranty Price - 3 Years Warranty
HUAWEI MateBook D 15.6 AMD
HUAWEI MateBook D 14 R5
149 AED 199 AED
HUAWEI MateBook D 15.6 i5
HUAWEI MateBook 13 (2020) i5
HUAWEI MateBook 13 (2019) i5
199 AED 279 AED
HUAWEI MateBook 13 (2020) i7
HUAWEI MateBook 13 (2019) i7
HUAWEI MateBook D 14 (intel i7)
279 AED 399 AED
HUAWEI MateBook X 399 AED 549 AED
HUAWEI MateBook X Pro 449 AED 649 AED

Where to Purchase

Purchase with new device

Re-purchase separately

HUAWEI Care is available to purchase along with new device at :

HUAWEI Experience Store Online Purchase- HUAWEI Store

HUAWEI Care is available to re-purchase separately within 10 months after device purchased at :

HUAWEI Experience Store Selected HUAWEI Customer Service Centers HUAWEI Care Re-Purchase Official Website

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

800-66600

Or you can make a claim request by visiting one of our
HUAWEI Customer Service Centers

Find Your Nearest
HUAWEI Customer Service Center
Query Your HUAWEI Care Status
Frequently Asked Questions

HUAWEI Care - Extended Warranty

1. Q: Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?

A: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. I recommend that HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support nationwide warranty; You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of UAE.
Obviously, HUAWEI Care - Extended warranty (for MateBook)is more convenient for you to get your device repaired.

2. Q: Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at Huawei Customer Service Center?

A: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty (for MateBook) from HUAWEI Authorized Service Center.

3. Q: How can I check the repair status of my MateBook device?

A: You can query whether you have extended warranty rights on the Huawei Device official website or membership service app the next day after purchasing a product in a store.

4. Q: Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?

A: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.

5. Q: How can I reclaim the benefit?

A: You can
a. Call HUAWEI Hotline 80066600. There will be our agent carry out an initial assessment of your claim.
b. Or you can visit one of our Authorized Service Center in UAE.

6. Q: How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?

A:HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook) at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty (for MateBook) to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.

7. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

8. Q: How long can it be repaired?

A: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI UAE hotline: 80066600.

》》 Click to view terms and conditions of HUAWEI Care
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Price for HUAWEI Care – Screen Protection

Category Device Model Price (AED)
1 year HUAWEI Care - Screen Protection HUAWEI Mate 30 pro 4G/5G HUAWEI Mate 20 Pro HUAWEI Mate 20 HUAWEI Mate 20 X HUAWEI Mate 20 X 5G HUAWEI P40 pro HUAWEI P30 Pro HUAWEI P30 HUAWEI P20 Pro 99
HAUWEI Y9 2019 HUAWEI Y9s HUAWEI Y9 Prime 2019 New Version HUAWEI Y9 Prime 2019 HUAWEI Y7P HUAWEI Y7 Prime 2019 HUAWEI Y7 2019 HUAWEI Y6S HUAWEI Y6 Prime 2019 HUAWEI Y6 2019 HUAWEI P30 lite High Version HUAWEI P30 lite HUAWEI Nova 7i HUAWEI Nova 5T HUAWEI nova 4 69
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HUAWEI Care - Extended Warranty

Type of HUAWEI Care - Extended Warranty (for PC) Applicable Product Model Price (AED)
One-year MateBook D14 (AMD) 149.00
HUAWEI MateBook D 15 (AMD)
MateBook 13 (i5)
199.00
MateBook D14 (i7) 279.00
MateBook 13 (i7) 399.00
MateBook X 419.00
MateBook X Pro 449.00
Two-year MateBook D14 (AMD) 199.00
HUAWEI MateBook D 15 (AMD)
MateBook 13 (i5)
279.00
MateBook D14 (i7) 399.00
MateBook 13 (i7) 549.00
MateBook X 599.00
MateBook X Pro 649.00
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Query Your HUAWEI Care Status on HiCare

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