Covers 1 time of screen replacement within 1 year as the result of accidental damage to the display screen due to drops, falls and other collisions
Services included:
Extend the hardware warranty with an additional year upon the expiry of the standard warranty of product purchased, subject to terms and conditions.
Services included:
Purchase with new device
Re-purchase separately
HUAWEI Care is available to purchase along with new device at :
HUAWEI Experience Store Online Purchase - HUAWEI StoreHUAWEI Care is available to re-purchase separately within 10 months after device purchased at :
HUAWEI Experience Store Selected HUAWEI Customer Service Centers HUAWEI Care Re-Purchase Official WebsiteGet in touch with us by calling HUAWEI Service Hotline:
800-66600
Or you can make a claim request by visiting one of our
HUAWEI Customer Service Centers
1. Q: What is HUAWEI Care?
A: HUAWEI Care are a range of protection plans for mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service products: Screen Protection and One (1) Year Extended Warranty.
2. Q: Can I claim in other countries?
A: Customer shall claim in HUAWEI authorized service centers and HES in local country only.
3. Q: Can I purchase multiple times?
A: One device is only entitled for 1 time purchase of Screen Protection or One (1) Year Extended Warranty service product.
4. Q: How to claim HUAWEI Care?
A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
5. Q: What documents needed for the claim of HUAWEI Care?
A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
6. Q: What are the differences between HUAWEI Care and the unofficial
protection plan?
A: HUAWEI Care: Customer can check the warranty status in HUAWEI official
website and repair/replace genuine screen or spare parts at any HUAWEI Customer
Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI
official website and also ineligible for original warranty.
1. Q: What is HUAWEI Care – Screen Protection?
A: For “HUAWEI Care – Screen Protection”, HUAWEI will provide one (1) time of screen crack repair free of charge. It covers accidental damage to the display screen of Huawei device due to drops, falls and other collisions. Subject to Customer submission of a valid claim and presentation of a valid and existing Screen Protection Program on HiCare system, HUAWEI will exchange the defective display screen with a replacement that is new or equivalent to new in performance. Please refer to the terms for Huawei Care (for Screen) in https://consumer.huawei.com/ae-en/support/damage-warranty/
2. Q: Will my phone’s warranty be affected after claiming HUAWEI
Care – Screen Protection?
A: If there is only screen damages without other defective issue, then the warranty will remain unaffected. However the warranty will be affected if the device has unauthorized disassembly, repair, spillage of liquid, bend, deformation.
3. How long does it cover under HUAWEI Care – Screen Protection?
1 year from the date of purchase (According to official purchase receipt)
1. Q: What is HUAWEI Care – Extended Warranty?
A: For “HUAWEI Care – Extended Warranty”, HUAWEI will provide an
additional twelve (12) months extended warranty to the standard warranty of product
purchased.
Please refer to the terms for Huawei Care (Extended Warranty)
in https://consumer.huawei.com/ae-en/support/one-year-extended-warranty/
2. Q: How long does it cover under HUAWEI Care – Extended Warranty?
A: 1 year extension of hardware warranty starting from the end of original warranty period provided by manufacturer
3. Q: What does it cover under HUAWEI Care – Extended Warranty?
A: Standard Huawei Warranty policy remained and applied to the Extended
Warranty Plan. Accessories provided with the handset like power adapter, battery,
headphones and any other accessories supplied in the box are not
covered.
Customer is advised to check Huawei official website relating to the warranty
statement from time to time and stay informed for any changes on the terms and
conditions of the warranty.
| Category | Smartphone series | Tablet series | Price (AED) |
| 1 Year HUAWEI Accidental Screen Protection for Smartphone & Pad | Y series | MatePad T series | 69 |
| Nova series | |||
| P lite series | |||
| P pro series | MatePad pro series | 99 | |
| Mate pro series | MatePad series |
| Category | Smartphone series | Tablet series | Price (AED) |
| 1 Year HUAWEI Extended Warranty Service for Smartphone & Pad | Y series | MatePad T series | 49 |
| Nova series | MatePad series | 99 | |
| P lite series | MatePad pro series | ||
| Mate series | 149 | ||
| P pro series | 199 | ||
| Mate pro series | |||
| Mate RS | 399 | ||
| HUAWEI MatePad T 9.7 inch LTE 2GB+32GB Deepsea Blue | 49 | ||
| HUAWEI MatePad T 9.7 inch LTE 4GB+64GB Deepsea Blue |
