Benefit for Platinum Service

HUAWEI Care+ (2 Years)

  • 2 times Accidental Damage Protection for device damage, with original parts replacement. And enjoy 2 years Official Warranty.

International Warranty

Warranty covers free non-human defect repairs in multiple countries.

On-Site Collection

Enjoy 2 times free pick-up and delivery from/to your home for repairs within 2 years

Refresh service

Enjoy 2 times Refresh Service within 2 years, including Cleaning service, Water-resistant performance maintenance , Premium box packaging after repair.

Spare Units

Enjoy uninterrupted communication during your device maintenance with a backup device.

Learn More About Watch Features
Learn More About Watch Features

How to Participate

Visit Us

HUAWEI Service Centers

Service Center Locations

1. HUAWEI Authorized Service Center Dubai Deira City Center

2. HUAWEI Authorized Service Center Abu Dhabi

3. HUAWEI Authorized Service Center Dubai Al Karama

Visit us or Call 80066600

Frequently Asked Questions
  • Q: What is covered under the international warranty?
    A: The international warranty covers free repair of any defects caused by manufacturing errors in various countries, including China, Poland, Türkiye, Germany, Bulgaria, Greece, Romania, United Kingdom, Spain, Italy, France, Russia, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Chile, Japan, Malaysia, Philippines, India, Thailand, Singapore, Belgium, Cyprus, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Austria, Croatia, Czech, Finland, Netherlands, Portugal, Slovakia, Slovenia, Sweden.
  • Q: What is the HUAWEI Care+ program?
    A: The HUAWEI Care+ program provides 2 times Accidental Damage Protection and 2 years Official Warranty for device damage. You can replace or repair the equipment once per year within 12/24 months due to accidental drop, collision, external force squeeze, or liquid ingestion. You just need to pay the handling fee of 499 AED per repair.
  • Q: What is included in the Refresh Service?
    A: You can enjoy two times Refresh Services within two years, including cleaning, waterproof performance maintenance, and premium box packaging after repair.
  • Q: Is there an on-site collection service available?
    A: Yes, we offer free pick-up and delivery service. You can call our HUAWEI Service Hotline at 80066600 to request the service.
  • Q: Will I have a backup device during maintenance?
    A: Yes, you can enjoy uninterrupted communication during your device maintenance with a spare unit.
》》Click to view terms and conditions of Platinum Services

Terms & Conditions

1- The Platinum Services provide you with 2 Years Free Protection which allow you to repair one damaged part of the device for one time during the 2 years from device purchasing time.

2- This benefit is applicable for HUAWEI WATCH ULTIMATE DESIGN which purchased from authorized sale channels in Unite Arab Emirates.

3- Collection Service are only applicable in Dubai and only one time per year from device purchase date “in case customer have claimed and activated the Platinum services to the device”.
Please be informed that the onsite repair can only cover the software issues, if any hardware issues need to be repaired, then the device must be handled in service center.

4- Customers need to pay replacement fees when they got benefit from this service, the handling free is AED 499 for HUAWEI WATCH ULTIMATE DESIGN

5- Customers can enjoy this benefit by visiting one of the HUAWEI Customer Service Center.

6- Platinum services organizers have the right to amend these terms and conditions at any time without prior consent.

7- For more information, please contact us by call 80066600 or via live chat from My HUAWEI App or from Official Support Website.