HUAWEI Care - for screen

Covers 1 time of screen replacement within 1 year as the result of accidental damage to the display screen due to drops, falls and other collisions

Services included:

  • (1) Replacement with Genuine Screen
  • (2) Manufacturer Warranty Remains Valid
  • (3) No Additional Charges
  • (4) Door to Door Service
View Price

HUAWEI Care - Extended Warranty

Extend the hardware warranty with an additional year upon the expiry of the standard warranty of product purchased, subject to terms and conditions.

Services included:

  • (1) Replacement with Genuine Spare Parts
  • (2) Service Quality Guaranteed
  • (3) No Additional Charges
  • (4) Door to Door Service
View Price

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

800-66600

Or you can make a claim request by visiting one of our
HUAWEI Customer Service Centers

Find Your Nearest
HUAWEI Customer Service Center
Query Your HUAWEI Care Status
Frequently Asked Questions
About
HUAWEI Care
HUAWEI Care -
for Screen
HUAWEI Care -
Extended Warranty

1. Q: What is HUAWEI Care Service Products?

A: HUAWEI Care Service Products are a range of protection plans for mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service products: Screen Protection and One (1) Year Extended Warranty.

2. Q: Can I claim in other countries?

A: Customer shall claim in HUAWEI authorized service centers and HES in local country only.

3. Q: Can I purchase multiple times?

A: One device is only entitled for 1 time purchase of Screen Protection or One (1) Year Extended Warranty service product.

4. Q: How to claim HUAWEI Care Service Products?

A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.

5. Q: What documents needed for the claim of HUAWEI Care?

A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.

6. Q: What are the differences between HUAWEI Care and the unofficial protection plan?

A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.

1. Q: What is HUAWEI Care – for screen?

A: For “HUAWEI Care – Screen Protection”, HUAWEI will provide one (1) time of screen crack repair free of charge. It covers accidental damage to the display screen of Huawei device due to drops, falls and other collisions. Subject to Customer submission of a valid claim and presentation of a valid and existing Screen Protection Program on HiCare system, HUAWEI will exchange the defective display screen with a replacement that is new or equivalent to new in performance. Please refer to the terms for Huawei Care (for Screen) in https://consumer.huawei.com/ae-en/support/damage-warranty/

2. Q: Will my phone’s warranty be affected after claiming HUAWEI Care – for screen?

A: If there is only screen damages without other defective issue, then the warranty will remain unaffected. However the warranty will be affected if the device has unauthorized disassembly, repair, spillage of liquid, bend, deformation.

3. How long does it cover under HUAWEI Care – for screen?

1 year from the date of purchase (According to official purchase receipt)

1. Q: What is HUAWEI Care – Extended Warranty?

A: For “HUAWEI Care – Extended Warranty”, HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of product purchased.
Please refer to the terms for Huawei Care (Extended Warranty) in https://consumer.huawei.com/ae-en/support/one-year-extended-warranty

2. Q: How long does it cover under HUAWEI Care – Extended Warranty?

A: 1 year extension of hardware warranty starting from the end of original warranty period provided by manufacturer

3. Q: What does it cover under HUAWEI Care – Extended Warranty?

A: Standard Huawei Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
Customer is advised to check Huawei official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.

》》 Click to view terms and conditions of HUAWEI Care


X

Price for HUAWEI Care – for screen

Huawei Value Added Service Model Name Huawei Care Price
Screen Damage Warranty
1 Year , Customer can buy within the 1st 30 Days from Activation
HUAWEI Mate 20 Pro 99 AED
HUAWEI Mate 20
HUAWEI Mate 20 X
HUAWEI Mate 20 X 5G
HUAWEI P30 Pro
HUAWEI P30
HUAWEI P20 Pro
Mate 30 pro 4G/5G
HUAWEI Y6 Prime 2019 69 AED
HUAWEI Y7 Prime 2019
HUAWEI Y9 Prime 2019
HUAWEI Y6 2019
HUAWEI Y7 2019
HAUWEI Y9 2019
HUAWEI nova 4
HUAWEI P30 lite
HUAWEI P30 lite High Version
HUAWEI Y9 Prime 2019 128G New Version
HUAWEI Nova 5T
HUAWEI Y9s 6+128
HUAWEI Y9 2019 4+64G
HUAWEI Y6S
HUAWEI Y9 Prime 2019 64GB
HUAWEI Y7P
HUAWEI Nova 7i
X

HUAWEI Care - Extended Warranty

Huawei Value Added Service Model Name Huawei Care Price
Extended Warranty
1 Year customer can buy within 10 Month from Activation
Porsche Design HUAWEI Mate 20 RS 399 AED
HUAWEI Mate 20 Pro 199 AED
HUAWEI Mate 20 X 5G
HUAWEI P30 Pro
HUAWEI Mate 20 149 AED
HUAWEI Mate 20 X
HUAWEI P30
HUAWEI P20 Pro
HUAWEI nova 4 99 AED
HUAWEI P30 lite
HUAWEI P30 lite High Version
HUAWEI Nova 5T
HUAWEI Nova 7i
HUAWEI Y6 Prime 2019 49 AED
HUAWEI Y7 Prime 2019
HUAWEI Y9 Prime 2019
HUAWEI Y6 2019
HUAWEI Y7 2019
HAUWEI Y9 2019
HUAWEI Y9 Prime 2019 128G New Version
HUAWEI Y9s 6+128
HUAWEI Y9 2019 4+64G
HUAWEI Y6S
HUAWEI Y9 Prime 2019 64GB
HUAWEI Y7P
X

Query Your HUAWEI Care Status on HiCare

Open HiCare APP
on your device
Tap “Me” for
further information
Tap “MORE
BENEFITS” for details
Check your detailed
HUAWEI Care status