1. Q: What is HUAWEI Care?
A: HUAWEI Care are a range of protection plans for
mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service
products: Screen Protection and One (1) Year Extended Warranty.
2. Q: Can I claim in other countries?
A: Customer shall claim in HUAWEI authorized service centers and HES in
local country only.
3. Q: Can I purchase multiple times?
A: One device is only entitled for 1 time purchase of Screen Protection
or One (1) Year Extended Warranty service product.
4. Q: How to claim HUAWEI Care?
A: Please bring over your cracked device and proof of purchase (HUAWEI
Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service
center staffs will assist you.
5. Q: What documents needed for the claim of HUAWEI Care?
A: Customer must present the purchase receipt of HUAWEI Care to validate
the eligibility. Please keep the receipt properly.
6. Q: What are the differences between HUAWEI Care and the unofficial
A: HUAWEI Care: Customer can check the warranty status in HUAWEI official
website and repair/replace genuine screen or spare parts at any HUAWEI Customer
Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI
official website and also ineligible for original warranty.