1. Q: What is HUAWEI Care Service Products?
A: HUAWEI Care Service Products are a range of protection plans for mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service products: Screen Protection and One (1) Year Extended Warranty.
2. Q: Can I claim in other countries?
A: Customer shall claim in HUAWEI authorized service centers and HES in local country only.
3. Q: Can I purchase multiple times?
A: One device is only entitled for 1 time purchase of Screen Protection or One (1) Year Extended Warranty service product.
4. Q: How to claim HUAWEI Care Service Products?
A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
5. Q: What documents needed for the claim of HUAWEI Care?
A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
6. Q: What are the differences between HUAWEI Care and the unofficial protection plan?
A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.