HUAWEI Service Giving Season

Frequently Asked Questions

• 1. What is HUAWEI Service Giving Season?
  Answer: The HUAWEI Service Giving Season will start from 15th November 2024 - 31st December 2024. In this campaign, we will carry out 6 main offers.
  a. Labor Free
  For the users who visit HUAWEI Service Centers or opt for free postal service, HUAWEI Service Giving Season will waive the labor charge of out-of-warranty repair service during the campaign period. The customers are still required to pay the cost of parts replacement according to the repair quotation. Each device can participate in the Labor Free activity only once within the activity period.
  b. Free Screen Protector
  During the campaign period, after having your phone repaired, you can get a FREE Tempered Glass as added protection of your phone. Service Center personnel will assist you with the installation for FREE as well. Offer is only for phones and on selected models only.
  c. System Reinstallation
  Within 5 years of purchase, laptop users can enjoy System Reinstallation offers by visiting one of the HUAWEI Service Centers or by using Free Postal Service.
  d. Free Gift
  Get a Free Gift after repair during the campaign period. Gift Vouchers that will be given are either PHP500 (with minimum purchase of PHP6,000) or PHP800 (with minimum purchase of PHP10,000) and can be only used at the Official HUAWEI Online Store: https://consumer.huawei.com/ph/offer/. To learn more, please visit the HUAWEI Service Center.
  e. Laptop Mainboard Repair for PHP4,999
  Get big time savings by availing the Laptop Mainboard Repair service. During the campaign period, you can have your laptop mainboard repaired for only PHP4,999.
  Inspection and initial testing are needed by the Service Center to validate eligibility. Please visit your nearby Service Center for details.
  f. Battery Replacement
  Users can get a new original battery starting at PHP699. Customers can enjoy Battery Replacement offers by visiting one of the HUAWEI Service Centers or by sending their devices to us using Free Postal Service.
• 2. How long will the event last?
  A: HUAWEI Service Giving Season will run from 15th November 2024 to 31st December 2024
• 3. Can I bring more than 1 device to avail Labor FREE for OOW Repairs?
  Answer: Yes of course. There is no limit in availing the Labor FREE for OOW Repair service during the campaign.
• 4. Is there a limit of participation for Battery Replacement from PHP699 activity?
  Answer: There is no limit on the participation for this activity.
• 5. What are the precautions for PC System Reinstallation service?
  Answer: PC System Reinstallation is only available for installation of the factory pre-installed system. The data of the device to be renewed should be backed up to other devices in advance to avoid accidental data loss and other situations during the system reinstallation process.
• 6. How can I participate in PC System Reinstallation service?
  Answer: The PC System Reinstallation can be participated in selected HUAWEI Authorized Service Center that supports PC repairs. Please refer to the list of centers and their service scope prior to visiting: https://consumer.huawei.com/ph/support/service-center/.